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For Companies At a Glance
- Tasks: Assist customers and maintain store standards while promoting responsible pet ownership.
- Company: Join Jollyes, an award-winning pet retailer with over 100 stores and a passion for pets.
- Benefits: Enjoy flexible hours, discounts, wellbeing support, and a fun workplace culture.
- Why this job: Be part of a top-rated company that values your growth and love for pets.
- Qualifications: A friendly personality and customer service experience are essential; flexibility is key.
- Other info: Part-time role with opportunities for career progression and special leave for personal events.
Overview
Retail Sales Assistant – Jollyes Pets – Congleton. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership.
Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise. Winners of the Retail Week award for Best Retailer 2024 (under £250m t/o), and listed in the Sunday Times Best Places to Work. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we\\\’re friendly to pets people and the planet too!
At Jollyes, we\\\’re as passionate about our people as we are about our pets. We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it\\\’s needed most. This role pays £8.18 – £12.21 per hour plus potential bonus up to £1000 p.a. (terms and conditions apply).
Benefits
- Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
- Retail Trust Membership: Counselling, wellbeing, and financial support.
- Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
- Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
- Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
- Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
- Enhanced Family Leave: Maternity and paternity packages above statutory levels.
- Recognition & Rewards: Top Dog Award with extra day off and perks.
- Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
- Learning & Development: Progression into specialist or Key Holder roles, Management or Support roles.
Responsibilities
- Provide genuinely helpful and friendly customer service to customers and pet parents.
- Help store colleagues maximise store potential through stock availability, clean and tidy presentation, and uphold high standards.
- Promote responsible pet ownership and represent the Jollyes brand values: Genuine, Wise, Focused, Eager, Together.
- Be flexible to cover shifts over 7 days, including evenings and weekends.
- Support a fast-paced retail environment and maintain a hands-on approach to customer interactions.
Requirements
- Experience in a similar, customer-facing environment is preferred, with the ability to deliver high levels of customer service.
- Great personality for interacting with pets and people.
- Part-time, permanent position – 12 hours per week.
- Strong communication, reliability, and adaptability to a variable retail schedule.
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Contact Detail:
Jollyes The Pet People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Show your passion for pets during the interview. Share personal stories about your experiences with animals, as this will resonate with the Jollyes brand and demonstrate your genuine interest in their mission.
✨Tip Number 2
Familiarise yourself with Jollyes' products and services before your interview. Being knowledgeable about their offerings will help you engage in meaningful conversations and show that you're proactive and enthusiastic about the role.
✨Tip Number 3
Emphasise your customer service skills by preparing examples of how you've successfully handled challenging situations in previous roles. This will highlight your ability to provide excellent service, which is crucial for a Sales Assistant.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires availability during evenings and weekends, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you interacted with pets or provided exceptional service, as this aligns with Jollyes' values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pets and customer service. Mention specific examples of how you've gone above and beyond in previous roles to create a positive customer experience.
Showcase Your Personality: Jollyes is looking for fun personalities! Use your application to convey your enthusiasm for working with pets and people. A friendly tone can help you stand out from other candidates.
Highlight Flexibility: Since the role requires flexibility with shifts, make sure to mention your availability clearly. This shows that you're ready to meet the demands of a fast-paced retail environment.
How to prepare for a job interview at Jollyes The Pet People
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. Jollyes values candidates who are genuinely passionate about pets, so share any personal experiences you have with pets or how you've helped others with their pet care.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to help a customer, as this aligns with Jollyes' commitment to fantastic customer service.
✨Emphasise Teamwork and Flexibility
Since the role requires working with a team and being flexible with shifts, be ready to discuss your experience in collaborative environments. Share instances where you adapted to changing schedules or worked closely with colleagues to achieve a common goal.
✨Align with Jollyes' Values
Familiarise yourself with Jollyes' core values: Genuine, Wise, Focused, Eager, Together. During the interview, try to weave these values into your responses, demonstrating how you embody them in your work ethic and interactions.
