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- Tasks: Deliver fantastic customer service and promote responsible pet ownership.
- Company: Join Jollyes, an award-winning UK pet retailer with over 50 years of expertise.
- Benefits: Earn £8.18 - £12.21 per hour plus bonuses, discounts, and wellbeing support.
- Why this job: Combine your love for pets with a rewarding career in a fun environment.
- Qualifications: Experience in customer service and a passion for pets are essential.
- Other info: Flexible part-time role with opportunities for growth and development.
Retail Sales Assistant – Jollyes Pets – Dover. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Your role as a Sales Assistant will be to help your store colleagues maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership.
Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for \’Best Retailer 2024\’ (under £250m t/o) and listed in the Sunday Times \’Best Places to Work\’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we’re friendly to pets people and the planet too!
At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most. £8.18 – £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership – counselling, wellbeing and financial support for the retail industry. Colleague \’Treats\’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips. Colleague \’We Care\’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including \’Tooth Fairy\’ dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%). Free colleague uniform and on-site parking. Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service).
Benefits
- Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc).
- Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a \’Cat nap day\’ to enjoy a day off at Jollyes, as well as a \’Top Dog\’ badge and certificate. Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement! Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits. Alvie health coaching / cancer support (specialist nurses, physio\’s, nutritionists, psychologists…). Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more. Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles.
Enjoy the challenges of a fast‑paced retail workplace. Ideally, you will have experience in a similar, customer‑facing environment and have a hands‑on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days. Part‑time, permanent position – 20 hours per week.
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Sales Assistant employer: Jollyes The Pet People
Contact Detail:
Jollyes The Pet People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Get to know Jollyes and their values! Before your interview, do a bit of homework on the company. Understand their commitment to pets and customer service, and think about how you can embody those values in your role as a Sales Assistant.
✨Tip Number 2
Practice your people skills! As a Sales Assistant, you'll be interacting with pet parents all day. Role-play common customer scenarios with friends or family to boost your confidence and show off your friendly side during the interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. A clean and tidy appearance reflects the store standards Jollyes upholds, so let that shine through from the get-go.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Jollyes team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! Share any personal experiences you have with animals and how they inspire you to provide great customer service. We want to see that you're not just looking for a job, but that you're genuinely excited about working with pets and their owners.
Tailor Your Application: Make sure to customise your application to reflect the values of Jollyes. Use keywords from the job description, like 'genuine', 'focused', and 'together'. This shows us that you understand what we're all about and that you're ready to be an ambassador for our brand!
Highlight Customer Service Skills: Since this role is all about delivering fantastic customer service, be sure to highlight any relevant experience you have in retail or customer-facing roles. Share specific examples of how you've gone above and beyond for customers in the past. We love to see that kind of initiative!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you'll get to see all the details about the role and our amazing benefits package. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Jollyes The Pet People
✨Know Your Stuff About Pets
Before the interview, brush up on your knowledge of pets and pet care. Jollyes values genuine passion for pets, so be ready to share your experiences with animals and how you can promote responsible pet ownership.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help a customer, as this will resonate well with Jollyes' commitment to fantastic customer service.
✨Emphasise Teamwork
Since the role involves working closely with colleagues, highlight your ability to work in a team. Share stories that demonstrate how you've collaborated effectively in previous roles, showing that you're eager to contribute to a positive store environment.
✨Be Flexible and Ready to Adapt
Jollyes requires flexibility in working hours, so be prepared to discuss your availability. Show that you're open to covering shifts during evenings and weekends, and express your enthusiasm for the fast-paced retail environment.