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- Tasks: Lead retail and supply chain strategies to enhance customer satisfaction and drive growth.
- Company: Join Jollyes, an award-winning pet retailer with a passion for pets and people.
- Benefits: Enjoy competitive pay, performance bonuses, and a fantastic benefits package.
- Why this job: Make a real impact in a growing business that values your expertise and passion.
- Qualifications: Proven leadership in retail and supply chain with a focus on innovation and sustainability.
- Other info: Hybrid role with flexible working, plus opportunities for career growth and recognition.
The predicted salary is between 36000 - 60000 £ per year.
Based in Waltham Abbey (Hybrid role). Are you a strategic retail and supply chain leader ready to shape the future of specialist pet retail? It’s an exciting time to join our award-winning business in a phase of growth, in a newly created, pivotal role with end-to-end accountability for driving profitable growth, operational excellence, and customer satisfaction across our nationwide store estate and third-party logistics network.
Your rewards! At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most. We are committed to fair and equitable pay practices. For this senior leadership role, the salary will be discussed with shortlisted candidates based on experience and alignment with the responsibilities of the position.
- Performance Bonus & Equity: Competitive bonus scheme plus equity options.
- Financial Wellbeing: Access earned pay anytime via Stream, with savings tools and retail discounts.
- Retail Trust Membership: Confidential support for mental, financial, and emotional wellbeing.
- Pension & Perks: Legal & General pension (5% employee contribution / 7% employer contribution), critical illness & life assurance as well as private medical insurance.
- Exclusive Discounts: Save with 800+ retailers, plus 30% off Jollyes products and services.
- Health & Wellbeing: Online GP, mental health support, fitness coaching, dental care, and cancer support.
- Enhanced Leave: Extra days off for birthdays, weddings, and new pets. Generous maternity and paternity packages.
- Recognition & Rewards: ‘Top Dog’ awards, ‘Cat Nap’ days, and peer-nominated perks.
- Flexible Benefits: Buy/sell holiday scheme, Cycle2Work, and discounted David Lloyd membership.
- Support for circumstances: Cancer support with Alvie and L&G Care Concierge service for colleagues with caring responsibilities.
This is a permanent, full-time role offering a hybrid approach, involving weekly office days at our pet-friendly support office in Waltham Abbey (Essex), store visits nationally as required, and days from home, 37.5 hours per week.
The Role – Why does this role matter? As a trusted brand in pet care with an excellent Trust Pilot rating, we’re committed to delivering accessible, affordable, and expert service to pet owners. You’ll lead the charge in ensuring our stores and supply chain deliver on that promise—every day, in every location.
Who you’ll lead:
- Retail Operations: Inspire and empower store teams to deliver exceptional customer experiences, drive LFL growth, and execute our EDLP strategy with precision.
- Supply Chain Strategy: Own the relationship with our 3PL partner, ensuring agility, cost-efficiency, and high availability across our omnichannel network.
- Transformation & Innovation: Spearhead retail transformation projects, evolve store formats, and embed continuous improvement across operations.
- Sustainability & Resilience: Champion ESG initiatives and build a future-fit supply chain that’s responsive to market shifts and customer needs.
What you’ll deliver:
- Strong LFL sales and margin performance
- High product availability and customer satisfaction
- Reduced cost-to-serve and optimised inventory
- Engaged, high-performing teams across retail and logistics
- Measurable progress on sustainability and innovation
What you bring:
- Proven senior leadership in multi-site retail and supply chain environments
- Deep experience managing 3PL partnerships and logistics performance
- Strong grasp of EDLP models and cost-to-serve economics
- A hands-on, data-driven approach with commercial acumen
- Inspirational leadership style with a passion for people, pets, and performance. Sharing our values of being: Wise, Focused, Genuine, Eager, Together.
More about Jollyes Pets: Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. We are a positive tale of growth with our new store opening programme. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by ‘Rest Less’ as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we’re friendly to pets people and the planet too!
To Apply: If you’re ready to lead a purpose-driven business into its next phase of growth, and want to make a real difference in a business that cares and values your expertise, let’s talk! We can offer you a career where you’ll feel valued and recognised for your contribution with some fantastic rewards and benefits, where you can really use your experience and drive to make an impact. Apply today! Closing date 21st November, interviews Nov/Dec ’25. Respectfully no agencies please.
Retail & Supply Chain Director employer: Jollyes The Pet People
Contact Detail:
Jollyes The Pet People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail & Supply Chain Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and supply chain sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Jollyes and understand their values and mission. Think about how your experience aligns with their goals, especially around customer satisfaction and operational excellence. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Retail & Supply Chain Director role. It shows you’re genuinely interested and proactive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Jollyes and being part of our pet-loving team. Let’s make it happen!
We think you need these skills to ace Retail & Supply Chain Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Retail & Supply Chain Director role. Highlight your leadership experience in retail and supply chain, and don’t forget to sprinkle in your passion for pets!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for Jollyes. Share specific examples of how you've driven growth and operational excellence in previous roles.
Showcase Your Achievements: Quantify your successes! Whether it’s improving sales figures or enhancing customer satisfaction, we want to see the impact you’ve made in your past positions. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Jollyes!
How to prepare for a job interview at Jollyes The Pet People
✨Know Your Numbers
As a Retail & Supply Chain Director, you'll need to demonstrate your grasp of key performance metrics. Brush up on your knowledge of LFL sales, margin performance, and cost-to-serve economics. Be ready to discuss how you've driven these metrics in previous roles.
✨Showcase Your Leadership Style
This role requires an inspirational leadership style. Prepare examples of how you've empowered teams in multi-site environments. Think about specific instances where your leadership made a tangible difference in team engagement or customer satisfaction.
✨Understand the Supply Chain Landscape
Familiarise yourself with the latest trends in supply chain management, especially regarding 3PL partnerships. Be prepared to discuss how you would ensure agility and cost-efficiency in logistics while maintaining high product availability across channels.
✨Align with Company Values
Jollyes values being Wise, Focused, Genuine, Eager, and Together. Reflect on how your personal values align with these. Prepare to share stories that illustrate your commitment to these principles, especially in relation to sustainability and innovation in retail.
