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- Tasks: Support the Store Manager and ensure exceptional customer service and pet care.
- Company: Join a leading pet retail company with a passion for pets and people.
- Benefits: Competitive salary, bonuses, discounts, and health support.
- Why this job: Make a difference in pet care while developing your leadership skills.
- Qualifications: Retail management experience and a love for pets are essential.
- Other info: Full-time role with great career growth and lifestyle benefits.
The predicted salary is between 26500 - 30000 £ per year.
Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service. Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. (Training given).
Responsibilities
- Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
- Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.
- Join as Deputy Manager in the Kettering store and contribute to the ongoing growth and success of the business.
Requirements / Skills
- A passion for pets and people; delighting customers by ensuring an unrivalled shopping experience.
- Previous retail management experience, deputizing for the Store Manager and taking a hands-on approach to managing the business on a daily basis.
- A team player, able to communicate effectively and build high performing and highly engaged teams.
- Proven track record in developing business performance and exceeding KPIs, while delivering the highest levels of store standards including health & safety and legal compliance.
- Commercially aware with proactive planning and strong organisational skills.
- Own transport with a UK driving licence; willingness to cover out-of-hours or assist in other stores in the region.
Full-time, permanent position – 40 hours per week, over 5 days.
Salary & Benefits
- Salary £26,500 - £30,000 p.a., plus bonus potential of £1-5k p.a. (subject to reaching pre-agreed measures).
- Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
- Retail Trust Membership: Counselling, wellbeing, and financial support.
- Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
- Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
- Workplace Pension: Legal & General scheme (Employee 3%, Employer 5%).
- Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
- Enhanced Family Leave: Maternity and paternity packages above statutory levels.
- Recognition & Rewards: Top Dog Award with extra day off and perks.
- Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
- Learning & Development: Ongoing training for career growth.
Deputy Manager in Kettering employer: Jollyes The Pet People
Contact Detail:
Jollyes The Pet People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Kettering
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you align your answers with their expectations.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll need to show that you can lead a team effectively. Think of examples from your past experiences where you've motivated others or resolved conflicts, and be ready to share those stories.
✨Tip Number 3
Prepare some questions for your interviewers. This shows you're genuinely interested in the role and the company. Ask about their approach to customer service or how they support their team’s development – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Deputy Manager in Kettering
Some tips for your application 🫡
Show Your Passion for Pets: Make sure to highlight your love for pets and people in your application. We want to see how you can create an amazing shopping experience for our customers and their furry friends!
Tailor Your Experience: When detailing your previous retail management experience, focus on how you've successfully managed teams and improved store performance. We’re looking for examples that demonstrate your hands-on approach and ability to exceed KPIs.
Be Genuine and Engaging: Let your personality shine through! We value authenticity, so don’t be afraid to show us who you are and how you embody our values of being Genuine, Wise, Eager, Focused, and Together.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Jollyes The Pet People
✨Know Your Stuff About Pets
Since this role is all about pets, make sure you brush up on your pet knowledge. Familiarise yourself with different breeds, their care needs, and responsible ownership practices. This will not only impress the interviewers but also show your genuine passion for pets.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to lead by example. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to motivate and engage others. Think about times when you’ve turned a challenging situation into a positive outcome.
✨Demonstrate Customer Service Excellence
Exceptional customer service is key in this role. Be ready to discuss specific instances where you've gone above and beyond for customers. Share how you’ve handled difficult situations and ensured a great shopping experience, as this aligns perfectly with the company's values.
✨Be Ready to Discuss Financial Performance
Understanding financial performance is crucial for this position. Brush up on your knowledge of KPIs and be prepared to talk about how you've previously contributed to exceeding targets. Show that you can think commercially and plan proactively to drive business success.
