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For Companies At a Glance
- Tasks: Support the Store Manager and lead a passionate team in delivering exceptional customer service.
- Company: Join Jollyes, an award-winning pet retailer with a vibrant culture.
- Benefits: Enjoy competitive salary, bonuses, discounts, and health support.
- Why this job: Make a real impact in a fun environment while working with pets.
- Qualifications: Retail management experience and a love for pets and people.
- Other info: Great career growth opportunities in a supportive workplace.
The predicted salary is between 22000 - 24000 £ per year.
Salary £26,000 - £28,500 p.a. + bonus potential of £1-5k p.a*. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.
Overview
Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Stevenage store. This is a fantastic opportunity to join a company voted Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times 'Best Places to Work' list and accredited by the Pet Sustainability Coalition in 2024.
Benefits
- Competitive salary of £26,000 - £28,500 p.a., plus annual bonus potential of £1-5k p.a., subject to reaching pre‑agreed measures.
- Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
- Retail Trust Membership: Counselling, wellbeing, and financial support.
- Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
- Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
- Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
- Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
- Enhanced Family Leave: Maternity and paternity packages above statutory levels.
- Recognition & Rewards: Top Dog Award with extra day off and perks.
- Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
- Learning & Development: Ongoing training for career growth.
Role – Deputy Manager
- Support the Store Manager day‑to‑day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service.
- Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
- Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. (Training given).
- Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
Skills
- A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
- Previous retail management experience, where you have deputised for the Store Manager and taken a hands‑on approach to managing the business on a daily basis.
- A team player, able to communicate effectively and build high performing and highly engaged teams.
- Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
- You should be commercially aware and have a proactive approach with great planning and organisation skills.
- As part of the store management team you may on occasion need to get to store out of hours or to help provide cover in other stores in the region, therefore you should have your own transport with a UK driving licence.
Full time, permanent position - 40 hours per week working 5 days out of 7.
About Jollyes Pets
Jollyes are an award‑winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!
To Apply
If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Deputy Manager!
Deputy Manager in Hitchin employer: Jollyes The Pet People
Contact Detail:
Jollyes The Pet People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Hitchin
✨Tip Number 1
Get to know the company culture! Before your interview, check out Jollyes' social media and website. Understanding their values will help you connect with the team and show you're genuinely interested in being part of their pack.
✨Tip Number 2
Practice your pet knowledge! Since this role is all about pets, brush up on your understanding of pet care and products. Being able to chat confidently about pets during your interview will definitely impress the hiring team.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experience where you've led a team or improved store performance. Sharing these stories will highlight your capability as a Deputy Manager and how you can support the Store Manager.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your passion for pets and retail!
We think you need these skills to ace Deputy Manager in Hitchin
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! Share any personal experiences or stories that highlight your passion for animals and how it connects to the role.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. We want to see how your previous retail management experience aligns with what we're looking for!
Highlight Teamwork Skills: As a Deputy Manager, you'll be leading a team, so emphasise your ability to work collaboratively. Share examples of how you've built high-performing teams and created a positive work environment in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Jollyes!
How to prepare for a job interview at Jollyes The Pet People
✨Know Your Stuff About Pets
Since Jollyes is all about pets, brush up on your pet knowledge! Be ready to discuss different pet care practices and products. Showing genuine passion for pets will definitely impress the interviewers.
✨Demonstrate Leadership Skills
As a Deputy Manager, you'll be supporting the Store Manager and leading the team. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to motivate and engage others.
✨Showcase Your Customer Service Experience
Customer service is key at Jollyes. Think of specific instances where you went above and beyond for customers. This will show that you understand the importance of delivering an exceptional shopping experience.
✨Be Ready to Discuss KPIs
Understanding business performance is crucial. Be prepared to talk about how you've previously exceeded KPIs and improved store standards. This will demonstrate your commercial awareness and proactive approach.
