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For Companies At a Glance
- Tasks: Support the Store Manager in daily operations and team management.
- Company: Join Jollyes, an award-winning pet retailer with over 70 years of expertise.
- Benefits: Enjoy competitive salary, bonuses, discounts, and wellness support.
- Why this job: Be part of a top-rated company that values pets, people, and sustainability.
- Qualifications: Previous retail management experience and a passion for pets are essential.
- Other info: Full-time role with opportunities for career progression and a fun work culture.
The predicted salary is between 22000 - 26000 £ per year.
Job Description
Deputy Manager – Jollyes The Pet People – Hailsham. Salary £26,000 – £29,000 p.a. + bonus potential of £1-5k p.a*. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.
Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Hailsham store. This is a fantastic opportunity to join a company voted top Pet Retailer of the Year 2023 by the Pet Industry Federation, Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times 'Best Places to Work' list and accredited by the Pet Sustainability Coalition in 2024.The Benefits:
At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.
- Competitive salary of £26,000 – £29,000 p.a., plus annual bonus potential of £1-5k p.a., *subject to reaching pre-agreed measures.
- iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
- Retail Trust membership – counselling, wellbeing and financial support for the retail industry
- Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
- Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
- 50% off Jollyes branded products (and 30% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
- Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%)
- Free colleague uniform and on-site parking
- Additional paid leave for your wedding, new pet coming home and your birthday off!
- Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)*
- Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)*
- Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate
- Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
- Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords
- Care concierge supporting colleagues who are carers with access to information, services and benefits
- Alvie health coaching / cancer support (specialist nurses, physio’s, nutritionists, psychologists…)
- Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more
The Role – Deputy Manager:
- Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service.
- Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
- Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet* and product* knowledge. (*Training given).
- Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
The Skills:
To be successful in this role, joining as a Deputy Manager you’ll need the following skills and experience:
- A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
- Previous retail management experience, where you have deputized for the Store Manager and taken a hands-on approach to managing the business on a daily basis.
- A team player, able to communicate effectively and build high performing and highly engaged teams.
- Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
- You should be commercially aware and have a proactive approach with great planning and organisation skills.
- Full time, permanent position – 40 hours per week working 5 days out of 7.
About Jollyes The Pet PeopleJollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Pet Industry Federation ‘Best Pet Retailer 2023’, Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. And with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!
To ApplyIf you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Deputy Manager!
Deputy Manager employer: Jollyes The Pet People
Contact Detail:
Jollyes The Pet People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with Jollyes' values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially around customer service and pet care.
✨Tip Number 2
Showcase your retail management experience by preparing specific examples of how you've successfully led teams and improved store performance in previous roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Engage with the local community and pet owners before your interview. This will not only give you insights into customer preferences but also show your genuine passion for pets and people, which is crucial for this role.
✨Tip Number 4
Prepare to discuss how you would handle specific challenges in retail management, such as maintaining high store standards or dealing with customer complaints. This will demonstrate your proactive approach and problem-solving skills.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience, especially any roles where you have deputised for a Store Manager. Use specific examples to demonstrate your skills in team management and customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for pets and people. Mention why you want to work at Jollyes specifically, and how your values align with theirs. Be sure to include your understanding of the role and how you can contribute to their success.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. For example, mention how you exceeded KPIs or improved store standards, as this will demonstrate your capability to deliver results.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Jollyes The Pet People
✨Show Your Passion for Pets
Make sure to express your love for pets during the interview. Jollyes values individuals who are genuinely passionate about animals, so share any personal experiences or stories that highlight your connection with pets.
✨Demonstrate Leadership Skills
As a Deputy Manager, you'll be supporting the Store Manager and leading a team. Be prepared to discuss your previous management experience and provide examples of how you've successfully motivated and developed your team in the past.
✨Know the Company Values
Familiarise yourself with Jollyes' core values: Genuine, Wise, Eager, Focused, Together. During the interview, relate your answers back to these values to show that you align with the company's culture and mission.
✨Prepare for Customer Service Scenarios
Expect questions about customer service and how you would handle various situations. Think of examples where you've gone above and beyond for customers, as delivering exceptional service is key to this role.
