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- Tasks: Support the Store Manager and lead a passionate team in delivering exceptional customer service.
- Company: Join Jollyes Pets, an award-winning retailer with a vibrant culture and a love for pets.
- Benefits: Enjoy competitive salary, bonuses, discounts, and wellness support for a balanced lifestyle.
- Why this job: Be part of a growing company recognised as one of the Best Places to Work!
- Qualifications: Retail management experience and a passion for pets and people are essential.
- Other info: Flexible working hours, career progression, and a supportive environment await you!
The predicted salary is between 22500 - 30000 £ per year.
Salary £26,500 - £30,000 p.a. + bonus potential of £1-5k p.a. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Lurgan store. This is a fantastic opportunity to join a company voted Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times ‘Best Places to Work’ list and accredited by the Pet Sustainability Coalition in 2024.
The Benefits:
- Competitive salary of £26,500 - £30,000 p.a., plus annual bonus potential of £1-5k p.a.; subject to reaching pre-agreed measures.
- iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
- Retail Trust membership – counselling, wellbeing and financial support for the retail industry.
- Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips.
- Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get-fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
- 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
- Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%).
- Free colleague uniform and on-site parking.
- Additional paid leave for your wedding, new pet coming home and your birthday off!
- Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 years service).
- Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 years svc).
- Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate.
- Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
- Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords.
- Care concierge supporting colleagues who are carers with access to information, services and benefits.
- Alvie health coaching / cancer support (specialist nurses, physios, nutritionists, psychologists).
- Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more.
The Role – Deputy Manager:
- Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence.
- Managing people, financial performance, store standards, customer service.
- Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
- Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. (Training given).
- Delivering the highest standards of pet care and ensuring that the welfare of pets is a top priority, promoting responsible pet ownership.
The Skills:
- A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
- Previous retail management experience, where you have deputised for the Store Manager and taken a hands-on approach to managing the business on a daily basis.
- A team player, able to communicate effectively and build high-performing and highly engaged teams.
- Demonstrate a proven track record in developing business performance and exceeding KPIs, while also delivering the highest levels of store standards including health & safety and legal compliance.
- You should be commercially aware and have a proactive approach with great planning and organisation skills.
Full time, permanent position - 40 hours per week working 5 days out of 7.
About Jollyes Pets:
Jollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestrLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we’re friendly to pets people and the planet too!
To Apply:
If you’re keen to develop your career in retail management and benefit from future progression as we continue to grow, you’ll be warmly welcomed and your contribution truly valued. Click the ‘apply’ button today and join our pack as a Jollyes Deputy Manager!
Deputy Manager employer: Jollyes The Pet People
Contact Detail:
Jollyes The Pet People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jollyes. Understand their values and what makes them tick. This way, you can show how you fit into their culture and why you're the perfect Deputy Manager for their team.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll be leading a team and interacting with customers. Think about examples from your past experiences where you've excelled in these areas. Be ready to share those stories during your interview!
✨Tip Number 3
Show your passion for pets! Jollyes is all about providing the best for pets and their owners. Make sure to express your love for animals and any relevant experience you have in pet care or retail. It’ll help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Your Passion for Pets: Make sure to highlight your love for pets in your application. We want to see that you genuinely care about animals and understand their needs, as this is key to delivering excellent customer service at Jollyes.
Tailor Your Experience: When detailing your previous retail management experience, focus on how you've supported store operations and managed teams. We’re looking for examples that demonstrate your hands-on approach and ability to exceed KPIs.
Be Genuine and Engaging: Use a friendly and approachable tone in your application. We value authenticity, so let your personality shine through while showcasing your skills and experiences relevant to the Deputy Manager role.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Jollyes.
How to prepare for a job interview at Jollyes The Pet People
✨Know Your Stuff About Pets
Since this role is all about pets, make sure you brush up on your pet knowledge. Familiarise yourself with common pet care practices and the products Jollyes offers. This will not only show your passion for pets but also demonstrate that you're ready to provide excellent customer service.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll be supporting the Store Manager and leading a team. Prepare examples of how you've successfully managed teams in the past. Think about times when you motivated your colleagues or improved team performance – these stories will highlight your leadership abilities.
✨Understand the Business Metrics
Get a grasp on retail KPIs and how they impact store performance. Be ready to discuss how you've previously contributed to exceeding targets or improving sales. Showing that you understand the commercial side of retail will impress the interviewers.
✨Emphasise Teamwork and Culture Fit
Jollyes values a positive working environment, so be prepared to talk about how you work well in a team. Share experiences where you've collaborated effectively and contributed to a great workplace culture. This will help demonstrate that you align with their values of being Genuine, Wise, Eager, Focused, and Together.
