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- Tasks: Support the Store Manager and lead a passionate team in delivering exceptional customer service.
- Company: Join Jollyes Pets, an award-winning retailer with a vibrant culture and a love for pets.
- Benefits: Enjoy competitive salary, bonuses, discounts, and wellness support tailored for you.
- Why this job: Be part of a growing company recognised as one of the Best Places to Work!
- Qualifications: Retail management experience and a passion for pets and people are essential.
- Other info: Flexible working hours, career progression, and a supportive environment await you.
The predicted salary is between 22000 - 24000 £ per year.
Salary £26,000-27,000 p.a. + bonus potential of £1-5k p.a*. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Harrogate store.
This is a fantastic opportunity to join a company voted Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times ‘Best Places to Work’ list and accredited by the Pet Sustainability Coalition in 2024.
The Benefits:
- Competitive salary of £26,000 - £27,000 p.a., plus annual bonus potential of £1-5k p.a. *subject to reaching pre‑agreed measures.
- iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
- Retail Trust membership – counselling, wellbeing and financial support for the retail industry.
- Colleague ‘Treats’ – numerous discounts on up to 800 high‑street retailers and online service providers from groceries to holidays and cinema trips.
- Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get‑fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
- 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
- Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%).
- Free colleague uniform and on‑site parking.
- Additional paid leave for your wedding, new pet coming home and your birthday off!
- Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)*.
- Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)*.
- Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate.
- Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
- Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords.
- Care concierge supporting colleagues who are carers with access to information, services and benefits.
- Alvie health coaching / cancer support (specialist nurses, physio’s, nutritionists, psychologists…).
- Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more.
The Role – Deputy Manager:
- Support the Store Manager day‑to‑day and take full responsibility for all aspects of running a successful store in their absence.
- Managing people, financial performance, store standards, customer service.
- Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
- Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. (*Training given).
- Delivering the highest standards of pet care and ensuring that the welfare of pets is a top priority, promoting responsible pet ownership.
- Full‑time, permanent position – 40 hours per week working 5 days out of 7.
The Skills:
- Passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
- Previous retail management experience, where you have deputised for the Store Manager and taken a hands‑on approach to managing the business on a daily basis.
- A team player, able to communicate effectively and build high‑performing and highly engaged teams.
- Proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
- Commercially aware with a proactive approach, strong planning and organisation skills.
About Jollyes Pets:
Jollyes are an award‑winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we’re friendly to pets, people and the planet too!
To Apply:
If you’re keen to develop your career in retail management and benefit from future progression as we continue to grow, you’ll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Deputy Manager!
Deputy Manager employer: Jollyes The Pet People
Contact Detail:
Jollyes The Pet People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jollyes. Understand their values and what makes them tick. This way, you can show how you fit into their culture and why you're the perfect Deputy Manager for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your retail management experience and how you've led teams in the past. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show your passion for pets! Since Jollyes is all about pets, make sure to highlight your love for animals during the interview. Share any relevant experiences you have with pets, whether it's personal or professional, to connect with the interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome fit for the Deputy Manager position!
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! Share any experiences you have with animals and how they’ve shaped your customer service skills. We want to see that you’re not just a manager, but a pet enthusiast too!
Tailor Your Experience: Make sure to highlight your previous retail management experience in your application. We’re looking for someone who has taken charge before, so don’t be shy about showcasing your achievements and how you’ve led teams to success.
Be Genuine and Personable: We value authenticity at Jollyes, so write your application in a way that reflects your true self. Use a friendly tone and don’t hesitate to share personal anecdotes that demonstrate your ability to connect with both customers and team members.
Follow the Application Process: To make things easy for us, apply directly through our website. It’s straightforward and ensures your application lands in the right hands. Plus, it shows you’re keen on joining our pack!
How to prepare for a job interview at Jollyes The Pet People
✨Know Your Stuff About Pets
Make sure you brush up on your pet knowledge before the interview. Jollyes values a genuine passion for pets, so be ready to discuss different breeds, care tips, and products. This will show that you're not just looking for any job, but that you truly care about the well-being of pets.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your previous experience where you've successfully managed a team or handled a challenging situation. Highlight how you fostered a positive work environment and motivated your colleagues.
✨Understand the Company Culture
Familiarise yourself with Jollyes' values: Genuine, Wise, Eager, Focused, Together. Think of ways you embody these values in your work. During the interview, relate your experiences back to these principles to show that you're a great cultural fit.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future growth opportunities at Jollyes. This shows your interest in the position and helps you gauge if it's the right fit for you too.
