At a Glance
- Tasks: Lead a passionate team in delivering exceptional customer experiences and managing store operations.
- Company: Join Jollyes, an award-winning pet retailer with a vibrant culture.
- Benefits: Enjoy private healthcare, enhanced pension, discounts, and extra time off.
- Other info: Dynamic environment with opportunities for career growth and development.
- Why this job: Make a real impact on your team and customers every day in a hands-on role.
- Qualifications: Retail management experience and a love for pets and people are essential.
The predicted salary is between 30000 - 34000 £ per year.
Retail Store Manager - Jollyes Pets - Chippenham.
Salary £30,000 - £34,000 p. a. + bonus potential of up to £5k p. a..
This is a hands‑on leadership role, on the shop floor daily, coaching your team through live customer interactions, helping with deliveries, and setting the standard through what you do, not just what you say.
If you want to lead from a desk, this isn't the role for you.
If you want to build a team and see the impact of your leadership in real time, read on!
This is a fantastic opportunity to join a company voted by Retail Week as 'Best Retailer 2024' and product knowledge across the team. (Training given)
Recruiting, motivating, training and developing your team, reviewing and managing performance, and helping to promote Jollyes as an employer of choice locally.
Clear communication of key business updates and individual/team objectives.
Genuinely hands‑on, not office‑based.
You'll be out front with your team and customers - helping with deliveries, walking the floor, and driving performance through what you see and do in‑store, not from behind a screen.
Physically active by nature.
Our products can be heavy and retail keeps you on your feet most of the day - if the idea of a desk job doesn't appeal, this could be exactly what you're looking for.
Qualifications
To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A genuine passion for pets and people - delighting customers with an unrivalled shopping experience.
Expect to meet customers with paws, claws or feathers, so comfort around animals is a must.
Previous retail store management experience, with a hands‑on approach to running the business day‑to‑day and planning for short, medium and long‑term success.
Commercially confident on the shop floor - comfortable modelling and coaching upselling and add‑on sales conversations with customers, not just reviewing sales figures after the fact.
A sound decision‑maker who communicates objectives clearly and builds high‑performing, engaged teams, with succession plans in place for future leaders.
A proven track record of developing business performance and exceeding KPIs, while maintaining high store standards, health & safety, and legal compliance.
Commercially aware, able to manage your P&L with a proactive approach.
Own transport with a UK driving licence, as occasional out‑of‑hours store visits or regional cover may be needed.
Company Culture
Jollyes are an award‑winning UK pet retailer with over 120 stores and over 50 years of pet expertise between our paws.
Winners of the Retail Week award for 'Best Retailer' (under £250m t/o) and Pet Retailer of the Year at the Pet Industry Federation Awards, listed in the Sunday Times 'Best Place to Work' and shortlisted for 'Happiest Place to Work', you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues.
Accredited by 'Rest Less' as an age‑inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets, people and the planet too!
Benefits
- Private Healthcare for you and your family (Axa Health insurance) as well as critical illness and life insurance benefits
- Enhanced company pension scheme - Legal & General scheme (EE 5%, ER 7.5%).
- Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
- Retail Trust Membership: Counselling, wellbeing, and financial support.
- Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
- Health & Wellbeing Support: Online GP, mental health services, fitness programmes, dental care, and cancer support.
- Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
- Enhanced Family Leave: Maternity and paternity packages above statutory levels.
- Recognition & Rewards: Top Dog Award with extra day off and perks.
- Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
- Learning & Development: Ongoing training for career growth. (
- on completion of 3m probation period), Full time, permanent - 40 hours/week, 5 days out of 7. Weekends can be our busiest days so some cover on weekends is required.
- #J-18808-Ljbffr
Store Manager in Chippenham employer: Jollyes The Pet People
Jollyes The Pet People is an exceptional employer, offering a vibrant work culture where pet lovers can thrive. With a focus on employee growth, you will have access to training and development opportunities that pave the way for advancement into leadership or specialist roles. Located in Stevenage, our busy store environment fosters teamwork and customer engagement, making every day rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Chippenham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jollyes The Pet People, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jollyes The Pet People!
We think you need these skills to ace Store Manager in Chippenham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jollyes The Pet People, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jollyes The Pet People and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jollyes The Pet People that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jollyes The Pet People
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
