Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide advanced IT support and mentor 1st line team members in a dynamic environment.
- Company: Leading UK pet retailer with a pet-friendly culture.
- Benefits: Competitive salary, hybrid work, and numerous perks.
- Why this job: Join a passionate team and make a difference in tech support while working with pets.
- Qualifications: Experience in IT support and strong problem-solving skills.
- Other info: Great opportunities for mentoring and career growth.
The predicted salary is between 28000 - 32000 £ per year.
A leading UK pet retailer is seeking a 2nd Line IT Helpdesk Support Engineer based in Epping Forest. This hybrid role offers a competitive salary of £28-32k per annum along with numerous benefits.
The successful candidate will provide advanced technical support while mentoring 1st line team members. Responsibilities include:
- Maintaining IT systems
- Troubleshooting issues
- Collaborating with other IT professionals to ensure high-quality service
Join a dynamic team and enjoy a pet-friendly work environment.
2nd Line IT Helpdesk Engineer (Hybrid) – Mentoring & Growth employer: Jollyes The Pet People
Contact Detail:
Jollyes The Pet People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Helpdesk Engineer (Hybrid) – Mentoring & Growth
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting methods and how you’ve mentored others in the past. We want to see that you can shine in a team!
✨Tip Number 3
Show your passion for pets! Since it’s a pet retailer, mentioning your love for animals can help you connect with the team. It’s all about fitting into that pet-friendly vibe!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace 2nd Line IT Helpdesk Engineer (Hybrid) – Mentoring & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and mentoring. We want to see how your skills align with the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Let us know what excites you about working in a pet-friendly environment!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and provide solutions, especially when mentoring others!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Jollyes The Pet People
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to 2nd line support. Be prepared to discuss troubleshooting methods and specific IT systems you've worked with. This will show that you're not just familiar with the basics but can handle advanced issues.
✨Showcase Your Mentoring Skills
Since this role involves mentoring 1st line team members, think of examples where you've successfully guided others. Share stories that highlight your ability to teach and support colleagues, as this will demonstrate your leadership potential.
✨Familiarise Yourself with the Company Culture
Research the pet retailer's values and work environment. Since it's a pet-friendly workplace, consider how you can relate your passion for pets to the role. This personal touch can help you connect with the interviewers and show that you’re a good fit for their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, growth opportunities, and the technologies they use. This not only shows your interest in the role but also helps you gauge if the company aligns with your career goals.
