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- Tasks: Provide fantastic customer service and help pet parents in-store.
- Company: Join Jollyes, an award-winning pet retailer with a fun culture.
- Benefits: Earn £8.18 - £12.21 per hour plus bonuses and amazing discounts.
- Why this job: Combine your love for pets with a rewarding retail career.
- Qualifications: Great personality and customer service skills; retail experience is a plus.
- Other info: Flexible hours, career progression, and a supportive work environment.
Job Description
Retail Sales Assistant – Jollyes Pets – Swansea. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Swansea store. This is a fantastic opportunity to join a company voted Best Retailer 2024 (<£250m t/o) by Retail Week and included in the Sunday Times 'Best Places to Work' list.
So, what's in it for you? The Benefits:At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.
- £8.18 – £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply.Â
- iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
- Retail Trust membership – counselling, wellbeing and financial support for the retail industry
- Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
- Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
- 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
- Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%)
- Free colleague uniform and on-site parking
- Additional paid leave for your wedding, new pet coming home and your birthday off!
- Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)*
- Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)*
- Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate
- Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement! Â
- Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords
- Care concierge supporting colleagues who are carers with access to information, services and benefits
- Alvie health coaching / cancer support (specialist nurses, physio’s, nutritionists, psychologists…)
- Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and moreÂ
- Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles – you really can have a great career with Jollyes!
* = Pro rata for part time colleagues
What do we need from you?:Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership.
- We are seeking people with a fun personality who are great at interacting with pets and people.
- Enjoy the challenges of a fast-paced retail workplace.
- Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach.
- Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together.
- A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days.
- Part time, permanent position – 12 hours per week
About Jollyes PetsJollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!Â
To ApplyIf you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
Sales Assistant employer: Jollyes Pets
Contact Detail:
Jollyes Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Get to know Jollyes! Before your interview, do a bit of homework on the company. Familiarise yourself with their values and what makes them tick. This way, you can show off your passion for pets and customer service during your chat!
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions like how you handle difficult customers or your experience in retail. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A neat appearance shows that you care about the role and respect the company. Plus, it’ll boost your confidence when you walk in!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fab fit for the team!
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for pets shine through! Share any experiences you have with animals and how they inspire you to provide top-notch customer service.
Tailor Your Application: Make sure to customise your application to reflect the values of Jollyes. Highlight your genuine, wise, focused, eager, and together approach in your previous roles to show you're a perfect fit for our team.
Keep It Friendly and Fun: We’re looking for someone with a fun personality, so don’t be afraid to let your character come through in your writing! A friendly tone can make your application stand out and show us you’d be great with customers.
Apply Through Our Website: For the best chance of joining our pack, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right paws!
How to prepare for a job interview at Jollyes Pets
✨Know Your Stuff About Pets
Before heading into the interview, brush up on your knowledge of pets and pet care. Jollyes is all about responsible pet ownership, so being able to chat confidently about different animals and their needs will show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Think of examples from your past experiences where you provided excellent customer service. Be ready to share stories that highlight your ability to connect with customers and handle any tricky situations. This will demonstrate that you can embody the Jollyes values of being genuine and eager.
✨Be Flexible and Ready to Adapt
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Show that you're willing to work evenings and weekends, and share any previous experiences where you successfully adapted to changing schedules or demands.
✨Bring Your Fun Personality
Jollyes is looking for someone with a fun personality who can engage with both pets and people. During the interview, let your personality shine through! Smile, be enthusiastic, and don’t hesitate to share your love for animals—this will help you stand out as a great fit for the team.