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For Companies At a Glance
- Tasks: Lead a passionate team, manage store operations, and deliver exceptional customer service.
- Company: Join Jollyes Pets, voted 'Best Retailer 2024' and a top workplace.
- Benefits: Competitive salary, bonus potential, discounts, and wellness support.
- Why this job: Make a difference in pet care while developing your leadership skills.
- Qualifications: Retail management experience and a love for pets and people.
- Other info: Enjoy a dynamic work environment with great career progression opportunities.
The predicted salary is between 27011 - 30322 £ per year.
Join Jollyes Pets as a Retail Store Manager in York - Monks Cross Retail Park. The salary is £27,011 - 30,322 p.a. + bonus potential of £2-10k p.a. Managing the daily operations of the store, including team management, store standards, stock management, and delivering excellent customer service to our pet parents.
Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our York - Monks Cross store. This is a fantastic opportunity to join a company voted by Retail Week as 'Best Retailer 2024' and included in the Sunday Times 'Best Places to Work' list.
The Benefits:
- Competitive salary of £27,011 - 30,322 p.a. (dep on exp), plus annual bonus potential of £2-10k p.a.
- iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
- Retail Trust membership – counselling, wellbeing and financial support for the retail industry.
- Colleague 'Treats' – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips.
- Colleague 'We Care' wellbeing & medical support services – online GP, mental health support, get fit programme and much more.
- 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too.
- Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%).
- Free colleague uniform and on-site parking.
- Additional paid leave for your wedding, new pet coming home and your birthday off!
- Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks.
- Enhanced Paternity leave – partners to receive 4 weeks full pay.
- Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values.
- Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement!
- Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords.
- Care concierge supporting colleagues who are carers with access to information, services and benefits.
- Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more.
- Learning & Development for your ongoing skills development and future progression.
The Role – Store Manager:
Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs.
Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge.
Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Ensuring clear communication of key business updates and individual and team objectives.
The Skills:
- A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
- Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store's short, medium and long term success.
- A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders.
- Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
- You should be commercially aware, able to manage your P&L and have a proactive approach.
Full time, permanent position - 40 hours per week working 5 days out of 7. Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws.
Retail Store Manager in London employer: Jollyes Pets
Contact Detail:
Jollyes Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with Jollyes or similar companies. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Jollyes' values and recent achievements. Show us that you’re not just another candidate; demonstrate your passion for pets and how you can contribute to their success!
✨Tip Number 3
Practice common interview questions related to team management and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Retail Store Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Store Manager role. Highlight your previous retail management experience and any achievements that showcase your ability to lead a team and drive sales.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for pets and people, and explain why you want to join Jollyes. Be genuine and show us how your values align with ours.
Showcase Your Leadership Skills: In your application, emphasise your experience in managing teams and delivering exceptional customer service. We want to see how you've motivated and developed your team in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at Jollyes!
How to prepare for a job interview at Jollyes Pets
✨Know Your Stuff About Pets
As a Retail Store Manager at Jollyes, you'll need to show your passion for pets. Brush up on pet care knowledge and be ready to discuss how you can promote responsible pet ownership. This will demonstrate your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in motivating and developing staff, as well as how you've handled performance reviews. Jollyes values strong leadership, so make sure to convey your ability to build high-performing teams.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you've previously maximised turnover and gross margin while controlling costs. This shows that you're commercially aware and can manage the P&L effectively.
✨Emphasise Customer Service Excellence
Jollyes prides itself on exceptional customer service. Prepare to share specific examples of how you've delivered outstanding shopping experiences in your previous roles. Discuss how you would ensure your team maintains high standards of customer service and pet care.
