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- Tasks: Support the Store Manager in daily operations and team management.
- Company: Join Jollyes, an award-winning pet retailer with over 100 stores and a passion for pets.
- Benefits: Enjoy competitive pay, bonuses, discounts, and wellness support.
- Why this job: Be part of a vibrant culture focused on pets, people, and sustainability.
- Qualifications: Retail management experience and a love for pets are essential.
- Other info: Full-time role with opportunities for career progression.
The predicted salary is between 22000 - 29000 £ per year.
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Join to apply for the Deputy Store Manager role at Jollyes Pets
This range is provided by Jollyes Pets. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Jollyes Pets
Deputy Manager – Jollyes The Pet People – Lurgan. Salary £26,000 – £29,000 p.a. + bonus potential of £1-5k p.a*. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.
Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Lurgan store. This is a fantastic opportunity to join a company voted Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times \’Best Places to Work\’ list and accredited by the Pet Sustainability Coalition in 2024.
The Benefits:
At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.
- Competitive salary of £26,000 – £29,000 p.a., plus annual bonus potential of £1-5k p.a., *subject to reaching pre-agreed measures.
- iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
- Retail Trust membership – counselling, wellbeing and financial support for the retail industry
- Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
- Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
- 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
- Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%)
- Free colleague uniform and on-site parking
- Additional paid leave for your wedding, new pet coming home and your birthday off!
- Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)*
- Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)*
- Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate
- Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
- Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords
- Care concierge supporting colleagues who are carers with access to information, services and benefits
- Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more
The Role – Deputy Manager:
- Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service.
- Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
- Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet* and product* knowledge. (*Training given).
- Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
The Skills:
To be successful in this role, joining as a Deputy Manager you’ll need the following skills and experience:
- A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
- Previous retail management experience, where you have deputized for the Store Manager and taken a hands-on approach to managing the business on a daily basis.
- A team player, able to communicate effectively and build high performing and highly engaged teams.
- Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
- You should be commercially aware and have a proactive approach with great planning and organisation skills.
- Full time, permanent position – 40 hours per week working 5 days out of 7.
About Jollyes The Pet People
Jollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Pet Industry Federation ‘Best Pet Retailer 2023’, Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. And with our accreditation to the Pet Sustainability Coalition, we\’re friendly to pets people and the planet too!
To Apply
If you\’re keen to develop your career in retail management and benefit from future progression as we continue to grow, you\’ll be warmly welcomed and your contribution truly valued. Click the \’apply\’ button today and join our pack as a Jollyes Deputy Manager!
Respectfully, no agencies please
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management
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Industries
Retail
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Deputy Store Manager employer: Jollyes Pets
Contact Detail:
Jollyes Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager
✨Tip Number 1
Familiarise yourself with Jollyes' values and culture. As a Deputy Store Manager, you'll need to embody their principles of being Genuine, Wise, Eager, Focused, and Together. Show how you align with these values during your interactions with the team and customers.
✨Tip Number 2
Highlight your previous retail management experience, especially any roles where you’ve deputised for a Store Manager. Be ready to discuss specific examples of how you successfully managed teams and improved store performance in those positions.
✨Tip Number 3
Demonstrate your passion for pets and customer service. Share personal stories or experiences that showcase your love for animals and how you've gone above and beyond to ensure a great shopping experience for customers in the past.
✨Tip Number 4
Prepare to discuss your approach to team management and development. Jollyes values high-performing teams, so be ready to explain how you motivate and engage your team members to achieve their best while maintaining store standards.
We think you need these skills to ace Deputy Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience, especially any roles where you acted as a deputy or supported a manager. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pets and people. Mention specific examples of how you've delivered excellent customer service and managed teams in previous roles. This is your chance to show your personality!
Highlight Relevant Skills: In your application, emphasise skills such as team leadership, financial performance management, and customer service excellence. Provide concrete examples of how you've exceeded KPIs and maintained high store standards.
Show Enthusiasm for Jollyes: Research Jollyes and mention why you want to work for them specifically. Reference their awards and values, and explain how you align with their mission of providing exceptional pet care and customer service.
How to prepare for a job interview at Jollyes Pets
✨Show Your Passion for Pets
Make sure to express your love for pets during the interview. Jollyes is all about providing excellent care and service to pet parents, so sharing personal stories or experiences with pets can really resonate with the interviewers.
✨Demonstrate Leadership Skills
As a Deputy Store Manager, you'll need to support the Store Manager and lead the team. Be prepared to discuss your previous management experience and how you've successfully motivated and developed teams in the past.
✨Know the Company Values
Familiarise yourself with Jollyes' values: Genuine, Wise, Eager, Focused, Together. Be ready to explain how you embody these values in your work and how they align with your approach to customer service and team management.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your past experiences where you successfully managed store operations, dealt with customer complaints, or improved team performance.
