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- Tasks: Provide advanced IT support and troubleshoot complex incidents.
- Company: Leading UK pet retailer with a supportive team culture.
- Benefits: Competitive salary, hybrid work, and various employee perks.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Extensive IT support experience, especially with Microsoft 365, and strong communication skills.
- Other info: Great working environment with opportunities for career growth.
The predicted salary is between 28000 - 32000 £ per year.
A leading UK pet retailer is seeking a 2nd Line IT Helpdesk Support Engineer based in Waltham Abbey. This hybrid role offers a competitive salary of £28-32k p.a., along with a variety of benefits.
The successful candidate will provide advanced technical support, troubleshoot complex incidents, and collaborate with teams to enhance service quality.
Ideal candidates should have extensive experience in IT support, particularly with Microsoft 365, and possess excellent communication skills.
Join a team that values your contribution and offers a great working environment.
2nd Line IT Helpdesk Engineer — Hybrid (Waltham Abbey) employer: Jollyes Pets
Contact Detail:
Jollyes Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Helpdesk Engineer — Hybrid (Waltham Abbey)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Microsoft 365 and any troubleshooting scenarios you've handled. We want you to shine!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your thought process. Remember, it's not just about solving problems; it's about how you convey your solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line IT Helpdesk Engineer — Hybrid (Waltham Abbey)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support, especially with Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line IT Helpdesk Engineer role. Share specific examples of how you've tackled complex incidents in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Jollyes Pets
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and any other relevant technologies. Be prepared to discuss specific issues you've resolved in the past and how you approached them. This will show that you have the hands-on experience they’re looking for.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a non-technical user with a problem, so think about how you can make complex ideas easy to understand.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to troubleshoot a hypothetical issue. Think through common problems you’ve encountered and how you resolved them. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Research the Company Culture
Take some time to learn about the company’s values and culture. Being able to align your answers with what they value will show that you’re not just a fit for the role, but also for the team. It’s all about showing that you’re excited to contribute to their mission!
