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- Tasks: Manage tech issues in stores, ensuring smooth operations and quick problem resolution.
- Company: Join Jollibee, a vibrant global brand known for its delicious food and dynamic culture.
- Benefits: Enjoy hybrid working, training opportunities, and a collaborative environment.
- Why this job: Be the tech hero in a fast-paced setting, making a real impact on store operations.
- Qualifications: Degree in IT or related field; 3-4 years in retail IT support preferred.
- Other info: Opportunity to grow into strategic roles while working hands-on with technology.
The predicted salary is between 36000 - 60000 £ per year.
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Digital and Business Technology Manager – UK, London
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Client:
Jollibee Head Office
Location:
London, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
5f932c2df416
Job Views:
Posted:
Expiry Date:
25.09.2025
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Job Description:
Job Title:
Digital and Business Technology Manager – UK
Group/Division/Department:
Business & Digital Technology Department,
Jollibee UK
Reports to:
(Job Title)
JB UK GM (solid)
Head of Business Technology and Digital
Technology – EMEAA (dotted)
Direct Reports:
None
Job Level:
Manager
JOB
SUMMARY
The Digital & Business Technology Manager acts as
the go to person for all tech related issues across UK stores and support
offices. This role is hands on and operational – focused on quickly resolving
problems with store internet, phones, POS systems, and other retail tech – while
also having an eye for process improvement and strategic impact. You won’t be
setting the strategy just yet, but we’re looking for someone who can grow
into that space.
KEY
RESULT AREA
(action-
reason-result/s formula)
KEY
PERFORMANCE INDICATOR
Key Result Area 1: Operational Tech Support (BAU)
· Troubleshoot
and manage day to day tech issues: store internet, tills, phones, POS, data,
and other platforms.
· Own
incident response and request handling – ensure quick resolution or
escalation.
· Monitor
and improve IT service performance; create and share reports with local and
regional teams.
· Train
store and office staff on systems to improve productivity.
– Speed and quality of issue
resolution
– System uptime and reliability
– Positive feedback from store
teams
· Manage
vendor relationships – ensure they deliver what they promise.
· Run
regular check-ins, track SLAs, and raise issues when needed.
· Hold
vendors accountable for performance and results.
– SLA compliance
– Vendor responsiveness and
reliability
– Effective escalation and
resolution of issues
Key Result
Area 3 : Project Execution
· Lead or
support tech rollouts and upgrades in stores/offices.
· Keep
projects on track – raise delays or roadblocks early.
· Coordinate
with country and regional teams for decision points.
– On-time and in-scope project
delivery
Key Result
Area 4: Stakeholder
Engagement
· Be the
tech face of the UK operations – communicate clearly and proactively.
· Build
strong relationships with local leaders and teams.
· Align
tech fixes and improvements with business needs.
– Clear, proactive communication
– Demonstrated understanding of
business priorities
· Working with the Global team, fully
understand the JFC Global and Regional BTDT strategies to understand their application
in the UK context.
· Advise on adapting these strategies to suit
local market needs and business realities.
· Translate strategic direction into
actionable plans and initiatives aligned with UK operations.
· Identify and feed back opportunities to improve
execution through innovation – focus on
continuous improvement.
– Relevance and practicality of
adapted strategies
– Alignment of UK plans with
global/regional direction
– Quality and clarity of translated
plans
– Number and impact of innovations
or enhancements introduced
JOB SPECIFICATIONS
Education
Degree in IT, MIS,
Computer Science, or Engineering.
Experience
3–4 years in enterprise or retail IT support,
ideally within a store operations setting.
Training/License/
Certification
N.A.
Problem
solving, vendor management, communication, stakeholder handling, and the
ability to see the bigger picture.
Nice To Have
Experience
with POS systems, networks, and retail technology platforms.
JOB FACTORS
Working Style
– Hybrid working, based in the UK
support office, with occasional store visits.
– Collaborative and responsive – this
is a front line role with real impact.
– Comfortable switching between
fixing a till and thinking about long term system improvements.
#J-18808-Ljbffr
Digital and Business Technology Manager – UK employer: Jollibee Head Office
Contact Detail:
Jollibee Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital and Business Technology Manager – UK
✨Tip Number 1
Familiarise yourself with the latest retail technology trends and tools, especially those related to POS systems and network management. This knowledge will not only help you in interviews but also demonstrate your proactive approach to staying updated in the field.
✨Tip Number 2
Network with professionals in the retail IT sector, particularly those who have experience with operational tech support. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved tech issues in a retail environment. Highlighting your problem-solving skills and ability to manage vendor relationships will be crucial during discussions.
✨Tip Number 4
Research Jollibee's business model and their approach to technology in operations. Understanding their strategic direction will allow you to align your experiences and ideas with their goals, making you a more attractive candidate.
We think you need these skills to ace Digital and Business Technology Manager – UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in retail settings. Emphasise your problem-solving skills and any experience with POS systems or vendor management.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities of the Digital and Business Technology Manager. Mention specific examples of how you've successfully resolved tech issues in the past.
Highlight Key Skills: Focus on key skills mentioned in the job description, such as operational tech support, stakeholder engagement, and project execution. Use bullet points to make these stand out in your application.
Showcase Continuous Improvement: Demonstrate your ability to identify opportunities for process improvement. Include examples of how you've implemented changes that led to better performance or efficiency in previous roles.
How to prepare for a job interview at Jollibee Head Office
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the technologies mentioned in the job description, especially POS systems and retail tech. Be prepared to discuss your experience troubleshooting these systems and how you've improved their performance in past roles.
✨Showcase Problem-Solving Skills
Prepare examples of how you've quickly resolved tech issues in previous positions. Highlight your ability to manage vendor relationships and ensure service level agreements are met, as this will be crucial for the role.
✨Communicate Clearly
As the tech face of UK operations, strong communication skills are essential. Practice explaining complex technical concepts in simple terms, and be ready to demonstrate how you've built relationships with stakeholders in the past.
✨Think Strategically
While the role is operational, show that you can think about long-term improvements. Discuss any experiences where you've identified opportunities for innovation or process enhancements, and how those ideas were implemented successfully.