At a Glance
- Tasks: Be the face of JoJo, providing exceptional customer service and support.
- Company: Join JoJo, a B Corp dedicated to creating joyful children's products and a supportive community.
- Benefits: Enjoy flexible hours, extra annual leave, and discounts on JoJo products.
- Why this job: Make meaningful contributions while working in a fun, inclusive environment with opportunities for growth.
- Qualifications: Previous retail experience and a passion for learning are essential.
- Other info: Must be over school leaver's age; flexibility required for shifts.
Your role in the JoJo story…
Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you\’re ready to begin a fabulous adventure and you\’re passionate about retail, we have the perfect role for you!
Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. This is where you come in – you’ll be the face of JoJo providing a fantastic level of customer care and service that we are renowned for and one we pride ourselves in upholding always. You’ll be guiding, informing, and assisting our customers in the correct purchase of our huge range of clothing and products. This could be an expectant parent, an excited grandparent or other friends or family.
Our B Corp principles are so important, and every member of our teams will always uphold them. As we move into a digital retail world, offering an Omni-Channel customer service is expected as this builds on customer loyalty.
A peek into your daily adventures:
- Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
- Preparing Omni-Channel orders.
- Liaising with customers in store or via the phone on Omni-Channel orders.
- Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
- Embracing new product knowledge or learning to increase sales opportunities.
- Actively listening to our customers’ needs and working out what the best solution is for them.
- Taking pride in keeping your store looking immaculate.
A typical week would be 2 x 7.5hour shifts however, flexibility is required in line with store requirements.
Skills that make you shine:
- Previous retail, customer service and sales experience
- Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
- The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
- You’ll need a self-developing mentality and a curiosity to learn new products independently.
- We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
- You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important.
- Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
- We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard.
Please note: We will only recruit individuals who are over the school leaver\’s age. To find out more about the school leaver age for England, Wales, Scotland and Northern Ireland- Please click the following link:
Just to give you a taste of our culture, we’ll be looking for you to:
- Be a brand ambassador, safeguarding our values and ethos.
- Demonstrate honesty and respect in every interaction.
- Foster collaboration and open, active listening
- Take ownership of all aspects of the role.
Perks and Benefits:
- Extra day of annual leave for each year you’re with us, up to 38 days.
- Is it your birthday? Take it off and celebrate!
- Let’s celebrate JoJo doing well – non-contractual bonus scheme.
- Helping plan for the future – enhanced pension scheme.
- Get on the move – cycle to work scheme.
- Financial wellbeing app – pay yourself 40% of your earned wages whenever you want.
- Saving scheme with Smart Money Cymru – You do not need to live in Wales!
- Flexible work options.
- Enjoy fabulous social events.
- Saying thank you – employee recognition programme.
- Give back with volunteer days to support our communities.
- Prioritise your well-being with our Health and Wellbeing hub.
- Specsavers voucher – Get a free sight test and contribution towards glasses (T & C’s) apply.
- We love our products! Get 40% off JoJo branded lines.
- Embrace an “It’s up to you” learning environment with ongoing training and development opportunities.
Want to know more about JoJo?
We make happy and helpful clothes and products that let children be children – in all their silly, messy, adventurous, noisy, imaginative joy. But we’re not just about selling products; we’re about creating a warm, community-centric environment for our employees and our customers. From over 50 locations across the UK and Ireland and a thriving e-commerce platform, we offer a meticulously designed collection of children’s clothing, toys, and essentials designed with love and care: always with children at the forefront of our minds.
As a B Corp, our commitment goes beyond commerce, we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well-being of our teams and our customers.
We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential.
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Temporary Senior Customer Advisor - 15 Hours - Edinburgh Hanover Street Retail · Edinburgh (Hanover) employer: JoJo Maman Bebe
Contact Detail:
JoJo Maman Bebe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Senior Customer Advisor - 15 Hours - Edinburgh Hanover Street Retail · Edinburgh (Hanover)
✨Tip Number 1
Familiarise yourself with JoJo's product range and values. Understanding their unique selling points and B Corp principles will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your active listening skills. Being able to genuinely understand and respond to customer needs is crucial in retail, especially in a role that involves personal assistance like bra measuring or baby carrier demonstrations.
✨Tip Number 3
Showcase your flexibility and teamwork abilities. Since you'll be working in a small team and need to adapt to varying store requirements, highlighting your collaborative spirit and willingness to take on different tasks can set you apart.
✨Tip Number 4
Engage with the local community. Building relationships with potential customers before applying can give you insights into their preferences and needs, making you a more appealing candidate who understands the local market.
We think you need these skills to ace Temporary Senior Customer Advisor - 15 Hours - Edinburgh Hanover Street Retail · Edinburgh (Hanover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail and customer service experience. Use specific examples that demonstrate your ability to assist customers and work in a team, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for retail and customer service. Mention how your values align with JoJo's B Corp principles and your enthusiasm for creating a positive customer experience.
Showcase Your Skills: In your application, emphasise your IT skills and ability to learn new systems quickly. Provide examples of how you've used these skills in previous roles to enhance customer service or sales.
Demonstrate Cultural Fit: Research JoJo's culture and values. In your application, express how you embody their ethos of collaboration, respect, and community focus, and how you would contribute to maintaining a warm environment for both customers and colleagues.
How to prepare for a job interview at JoJo Maman Bebe
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Share specific examples of why you love working with customers and how you enjoy helping them find the right products.
✨Demonstrate Active Listening Skills
Since the role requires understanding customer needs, practice active listening during the interview. Show that you can engage with the interviewer by summarising their points and asking relevant questions.
✨Familiarise Yourself with JoJo's Values
Research JoJo's B Corp principles and be prepared to discuss how you align with their values. Highlight any previous experiences where you've demonstrated honesty, respect, and collaboration in a team setting.
✨Prepare for Product Knowledge Questions
Anticipate questions about the products JoJo offers, especially in maternity wear and children's clothing. Brush up on key features and benefits so you can confidently discuss them during the interview.