Customer Advisor, Leamington Spa - 8 hours in Royal Leamington Spa

What will you do

• Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
• Preparing Omni-Channel orders.
• Liaising with customers in store or via the phone on Omni-Channel orders.
• Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
• Embracing new product knowledge or learning to increase sales opportunities.
• Actively listening to our customers’ needs and working out what the best solution is for them.
• Taking pride in keeping your store looking immaculate.

A typical week would be 2 x 4 hour shifts however, flexibility is required in line with store requirements.

Qualifications

• Previous retail, customer service and sales experience
• Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
• The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
• You’ll need a self-developing mentality and a curiosity to learn new products independently.
• We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
• You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important.
• Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
• We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard.

Please note: We will only recruit individuals who are over the school leaver's age. To find out more about the school leaver age for England, Wales, Scotland and Northern Ireland- Please click the following link:

https://www.gov.uk/know-when-you-can-leave-school

Why this job

• Extra day of annual leave for each year you’re with us, up to 38 days.
• Is it your birthday? Take it off and celebrate!
• Let’s celebrate JoJo doing well – non-contractual bonus scheme.
• Helping plan for the future - enhanced pension scheme.
• Get on the move - cycle to work scheme.
• Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.
• Saving scheme with Smart Money Cymru – You do not need to live in Wales!
• Flexible work options.
• Enjoy fabulous social events.
• Give back with volunteer days to support our communities.
• Prioritise your well-being with our Health and Wellbeing hub.
• Specsavers voucher – Get a free sight test and contribution towards glasses (T & C’s) apply.
• We love our products! Enjoy:
  • 40% off JoJo branded lines
  • 25% off full-price NEXT products
  • 10% off NEXT Beauty products
  • Up to 10% off most branded products
• Embrace an “It’s up to you” learning environment with ongoing training and development opportunities.