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For Companies At a Glance
- Tasks: Deliver top-notch customer service and assist shoppers with a variety of products.
- Company: Join JoJo, a B Corp retail brand focused on sustainability and community.
- Benefits: Enjoy extra annual leave, birthday leave, and a generous employee discount.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Previous retail or customer service experience is a plus; a passion for helping others is essential.
- Other info: Flexible shifts available in a vibrant retail environment with growth opportunities.
Overview
Be among the first applicants and learn about JoJo. This role focuses on delivering excellent customer care and service in a retail environment, guiding, informing, and assisting customers with a wide range of clothing and products. JoJo operates with a B Corp mindset and emphasises Omni-Channel customer service as part of its evolving digital retail world.
Responsibilities
- Assisting customers in diverse situations, including maternity wear and related products, to help them find suitable solutions.
- Preparing Omni-Channel orders and liaising with customers in-store or by phone on these orders.
- Using digital or virtual learning platforms to develop knowledge and retail skills.
- Staying informed about new products and opportunities to increase sales.
- Listening actively to customers’ needs and determining the best solutions.
- Maintaining an immaculate store appearance and presentation.
A typical week may involve 1×6 hour shifts, with flexibility to accommodate store requirements.
Qualifications and Skills
- Previous retail, customer service and sales experience.
- Competent IT skills and the ability to learn new systems quickly.
- Ability to learn and convey product information effectively to customers.
- A self-developing mentality and curiosity to learn new products independently.
- A customer-centric approach with active listening, empathy, and an understanding of customer needs; no hard sales techniques required.
- Ability to work harmoniously within a small team and maintain a flexible approach in a retail environment open 7 days a week.
- Keen eye for detail and commitment to keeping stores well-presented.
- Note: Recruitment is for individuals over the school-leaver age (England, Wales, Scotland, Northern Ireland). For details, see the GOV.UK guidance: https://www.gov.uk/know-when-you-can-leave-school
Perks and Benefits
- Extra day of annual leave for each year with JoJo, up to 38 days.
- Birthday leave option, non-contractual bonus scheme, enhanced pension, and cycle-to-work scheme.
- Financial wellbeing app allowing access to earned wages, saving schemes, and flexible pay arrangements.
- Wellbeing resources, employee recognition, volunteering days, and learning opportunities.
- 40% employee discount on JoJo branded lines.
- SpecSavers eye tests and glasses contribution (terms apply).
Culture and Diversity
We welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We are committed to recruiting, developing, and retaining talented people, regardless of background, to grow sustainably with diverse cultural influences.
Other postings
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Retail
Location postings and related roles are listed for various UK locations and dates, including Reading, Bracknell, Marlow, Farnborough, Windsor, and more.
Note
We are unlocking community knowledge in a new way with examples of articles and AI-generated insights; content reflects a general overview of the role and JoJo Maman Bébé\’s culture and opportunities.
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Customer Advisor- Reading - 6hrs employer: JoJo Maman Bebe
Contact Detail:
JoJo Maman Bebe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor- Reading - 6hrs
✨Tip Number 1
Get to know JoJo and their products inside out! Familiarise yourself with their range, especially maternity wear, so you can confidently assist customers. This knowledge will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your active listening skills. When chatting with potential employers or during interviews, make sure to really listen to what they’re saying. This shows you care about customer needs, which is key for a Customer Advisor role.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications that come directly from our site, and it gives you a better shot at being noticed by the hiring team.
We think you need these skills to ace Customer Advisor- Reading - 6hrs
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in retail or customer service. We want to see how you've helped customers in the past and how you can bring that same energy to JoJo!
Be Yourself: Let your personality shine through in your application! We value authenticity and want to know what makes you unique. Share your passion for helping others and your interest in the products we offer.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we're looking for. Mention specific responsibilities from the role that excite you and how you can contribute to our team at JoJo.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at JoJo Maman Bebe
✨Know Your Products
Before the interview, take some time to familiarise yourself with JoJo's product range, especially maternity wear. Being able to discuss specific items and their benefits will show your genuine interest and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've successfully assisted customers. Highlight situations where you listened actively to their needs and provided tailored solutions, as this aligns perfectly with the customer-centric approach JoJo values.
✨Emphasise Teamwork
Since the role requires working harmoniously within a small team, think of instances where you've collaborated effectively with others. Share how you contributed to a positive team environment, which is crucial in a retail setting.
✨Be Ready for Digital Questions
With the emphasis on Omni-Channel service, be prepared to discuss your IT skills and any experience with digital platforms. Show that you're eager to learn new systems quickly, as this will demonstrate your adaptability in a fast-paced retail environment.
