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For Companies At a Glance
- Tasks: Provide exceptional customer care and assist with product selection at JoJo Maman Bébé.
- Company: Join a community-focused brand that values sustainability and inclusivity.
- Benefits: Enjoy flexible hours, generous leave, discounts, and ongoing training opportunities.
- Why this job: Be the face of JoJo, making a real difference in customers' shopping experiences.
- Qualifications: Previous retail or customer service experience and a passion for helping others.
- Other info: Work in a vibrant team environment with opportunities for personal growth.
Join to apply for the Customer Advisor- Reading – 10hrs role at JoJo Maman Bébé
Overview: You’ll be the face of JoJo, providing a fantastic level of customer care and service, guiding, informing, and assisting customers in selecting our clothing and products. This role emphasizes Omni-Channel customer service and building customer loyalty in a digital retail world.
A typical day
A Peek Into Your Daily Adventures
- Assisting our customers in diverse situations, from bra fitting or maternity wear discussions to demonstrating a baby carrier to an intrigued parent.
- Preparing Omni-Channel orders.
- Liaising with customers in store or by phone on Omni-Channel orders.
- Using our digital or virtual learning platforms to continuously develop knowledge and retail skills.
- Embracing new product knowledge and learning to increase sales opportunities.
- Actively listening to customers’ needs and identifying the best solution for them.
- Taking pride in keeping the store looking immaculate.
A typical week would be 2×5 hour shifts; flexibility is required in line with store requirements.
Skills and qualifications
- Previous retail, customer service and sales experience
- Competent IT skills and ability to learn new systems quickly
- Ability to learn and retain product information and communicate it effectively to customers
- Self-developing mentality and curiosity to learn new products independently
- Ability to demonstrate sales ability through active listening, empathy, and understanding customer needs (no hard-sell tactics)
- Ability to work harmoniously in a small team
- Flexibility to work in a retail environment with stores open 7 days a week
- Keen eye for detail and contribution to maintaining store standards
Note: We will only recruit individuals who are over the school leaver age. For more information, please refer to the GOV.UK guidance on leaving school.
Culture and expectations
- Be a brand ambassador, upholding JoJo’s values and ethos
- Demonstrate honesty, respect, collaboration, and active listening
- Take ownership of all aspects of the role
Perks and benefits
- Extra day of annual leave for each year with us, up to 38 days
- Birthday leave
- Non-contractual bonus scheme
- Enhanced pension scheme
- Cycle to work scheme
- Financial wellbeing app
- Savings scheme with Smart Money Cymru
- Flexible work options
- Social events and employee recognition
- Volunteer days to support communities
- Health and Wellbeing hub
- Specsavers sight test and contribution towards glasses (terms apply)
- 40% discount on JoJo branded lines
- Ongoing training and development opportunities
About JoJo
We make happy and helpful clothes and products for children, with a warm, community-centric environment for our employees and customers. With over 50 locations across the UK and Ireland and a thriving e-commerce platform, we offer a carefully designed collection of children’s clothing, toys and essentials. As a B Corp, we strive for a sustainable future and pride ourselves on our responsibilities to the planet and communities. We welcome people from diverse backgrounds to create an inclusive environment where everyone can thrive.
Job details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Retail
Locations and opportunities: Referrals increase your chances of interviewing. Get notified about new Customer Advisor jobs in Reading, England, United Kingdom.
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Customer Advisor- Reading - 10hrs employer: JoJo Maman Bebe
Contact Detail:
JoJo Maman Bebe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor- Reading - 10hrs
✨Tip Number 1
Get to know JoJo Maman Bébé inside out! Familiarise yourself with their products and values. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios, like helping a parent choose the right baby carrier or discussing maternity wear. The more comfortable you are, the better you'll shine in the interview.
✨Tip Number 3
Be ready to demonstrate your flexibility and teamwork. Share examples of how you've worked well with others in a retail setting and how you adapt to changing situations. JoJo loves a team player!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the JoJo family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor- Reading - 10hrs
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in retail or customer service. We want to see how you've helped customers in the past and how you can bring that same energy to JoJo!
Be Yourself: Let your personality shine through in your application! We’re looking for genuine individuals who can connect with our customers. Don’t be afraid to share your passion for helping others and your love for our products.
Tailor Your Application: Make sure to tailor your application to the specific role of Customer Advisor. Mention your ability to assist customers with their needs, whether it’s bra fitting or demonstrating a baby carrier. Show us you understand what the job entails!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at JoJo Maman Bebe
✨Know the Brand Inside Out
Before your interview, take some time to research JoJo Maman Bébé. Understand their values, product range, and what makes them unique in the retail world. This knowledge will not only impress your interviewers but also help you align your answers with the company's ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to actively listen and empathise with customers, which is crucial for this role.
✨Practice Omni-Channel Scenarios
Since the role emphasises Omni-Channel customer service, be ready to discuss how you would handle various customer interactions, whether in-store or over the phone. Practising these scenarios can help you articulate your thought process and show that you can adapt to different situations.
✨Emphasise Your Learning Mindset
JoJo values a self-developing mentality, so be prepared to talk about how you keep up with product knowledge and retail skills. Share any experiences where you took the initiative to learn something new, as this will show your curiosity and commitment to personal growth.
