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- Tasks: Be the face of JoJo, providing exceptional customer care and assisting with product choices.
- Company: JoJo Maman Bébé creates joyful clothing and products for children, prioritising community and sustainability.
- Benefits: Enjoy flexible hours, extra annual leave, a birthday day off, and 40% off JoJo products.
- Why this job: Join a vibrant team, make meaningful contributions, and embrace a culture of learning and support.
- Qualifications: Previous retail or customer service experience is preferred; a passion for helping others is essential.
- Other info: This role requires flexibility as stores operate seven days a week.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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Your role in the JoJo story…
Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you\’re ready to begin a fabulous adventure and you\’re passionate about retail, we have the perfect role for you!
Your role in the JoJo story…
Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you\’re ready to begin a fabulous adventure and you\’re passionate about retail, we have the perfect role for you!
Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. This is where you come in – you’ll be the face of JoJo providing a fantastic level of customer care and service that we are renowned for and one we pride ourselves in upholding always. You’ll be guiding, informing, and assisting our customers in the correct purchase of our huge range of clothing and products. This could be an expectant parent, an excited grandparent or other friends or family.
Our B Corp principles are so important, and every member of our teams will always uphold them. As we move into a digital retail world, offering an Omni-Channel customer service is expected as this builds on customer loyalty.
A peek into your daily adventures:
- Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
- Preparing Omni-Channel orders.
- Liaising with customers in store or via the phone on Omni-Channel orders.
- Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
- Embracing new product knowledge or learning to increase sales opportunities.
- Actively listening to our customers’ needs and working out what the best solution is for them.
- Taking pride in keeping your store looking immaculate.
A typical week would be 4 x 4 hour shifts however, flexibility is required in line with store requirements.
Skills that make you shine:
- Previous retail, customer service and sales experience
- Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
- The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
- You’ll need a self-developing mentality and a curiosity to learn new products independently.
- We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
- You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important.
- Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
- We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard.
Please note: We will only recruit individuals who are over the school leaver\’s age. To find out more about the school leaver age for England, Wales, Scotland and Northern Ireland- Please click the following link:
to give you a taste of our culture, we’ll be looking for you to:
- Be a brand ambassador, safeguarding our values and ethos.
- Demonstrate honesty and respect in every interaction.
- Foster collaboration and open, active listening
- Take ownership of all aspects of the role.
Perks and Benefits:
- Extra day of annual leave for each year you’re with us, up to 38 days.
- Is it your birthday? Take it off and celebrate!
- Let’s celebrate JoJo doing well – non-contractual bonus scheme.
- Helping plan for the future – enhanced pension scheme.
- Get on the move – cycle to work scheme.
- Financial wellbeing app – pay yourself 40% of your earned wages whenever you want.
- Saving scheme with Smart Money Cymru – You do not need to live in Wales!
- Flexible work options.
- Enjoy fabulous social events.
- Saying thank you – employee recognition programme.
- Give back with volunteer days to support our communities.
- Prioritise your well-being with our Health and Wellbeing hub.
- Specsavers voucher – Get a free sight test and contribution towards glasses (T & C’s) apply.
- We love our products! Get 40% off JoJo branded lines.
- Embrace an “It’s up to you” learning environment with ongoing training and development opportunities.
Want to know more about JoJo?
We make happy and helpful clothes and products that let children be children – in all their silly, messy, adventurous, noisy, imaginative joy. But we’re not just about selling products; we’re about creating a warm, community-centric environment for our employees and our customers. From over 50 locations across the UK and Ireland and a thriving e-commerce platform, we offer a meticulously designed collection of children’s clothing, toys, and essentials designed with love and care: always with children at the forefront of our minds.
As a B Corp, our commitment goes beyond commerce, we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well-being of our teams and our customers.
We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential.
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Customer Advisor employer: JoJo Maman Bebe
Contact Detail:
JoJo Maman Bebe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with JoJo Maman Bébé's product range and values. Understanding their unique selling points and commitment to customer service will help you connect with the brand during your interactions.
✨Tip Number 2
Showcase your retail experience by preparing examples of how you've provided excellent customer service in the past. Be ready to discuss specific situations where you demonstrated active listening and empathy.
✨Tip Number 3
Highlight your ability to work in a team and adapt to a flexible retail environment. Share experiences that demonstrate your collaboration skills and how you’ve contributed to maintaining a positive store atmosphere.
✨Tip Number 4
Prepare to discuss your approach to learning new products and systems. JoJo values self-development, so be ready to explain how you stay updated on product knowledge and improve your retail skills.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what JoJo Maman Bébé is looking for in a Customer Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your relevant experience in retail and customer service. Use specific examples that demonstrate your ability to provide excellent customer care and your familiarity with sales techniques.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your alignment with JoJo's values. Mention how you can contribute to their unique customer relationships and your enthusiasm for their products.
Showcase Your Soft Skills: In your application, emphasise your soft skills such as active listening, empathy, and teamwork. These are crucial for a role that involves interacting with customers and working within a small team.
How to prepare for a job interview at JoJo Maman Bebe
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Talk about why you love working with customers and how you enjoy helping them find the right products, especially in a unique environment like JoJo Maman Bébé.
✨Demonstrate Active Listening Skills
Since the role requires understanding customer needs, practice active listening during the interview. Show that you can engage with questions and provide thoughtful responses, reflecting your ability to empathise with customers.
✨Familiarise Yourself with JoJo's Products
Before the interview, take some time to learn about JoJo Maman Bébé's product range. Being knowledgeable about their clothing and baby products will help you answer questions confidently and show your commitment to the brand.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and your flexibility in a retail environment. Share examples from your past experiences where you collaborated with others or adapted to changing situations, as this aligns with JoJo's values.
