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For Companies At a Glance
- Tasks: Provide exceptional customer service and assist with product selection in a vibrant retail environment.
- Company: Join JoJo Maman Bébé, a family-friendly brand committed to sustainability.
- Benefits: Enjoy flexible hours, extra annual leave, and a generous discount on products.
- Why this job: Be the face of a beloved brand and make a real difference for families.
- Qualifications: Previous retail experience and a passion for customer care are essential.
- Other info: Join a supportive team with opportunities for personal growth and community involvement.
Overview
Join to apply for the Customer Advisor 7.5 Hour – Guildford role at JoJo Maman Bébé
Your role in the JoJo story… If you’re ready to begin a fabulous adventure and you’re passionate about retail, we have the perfect role for you. You’ll be the face of JoJo, providing a fantastic level of customer care and service that we are renowned for. You’ll guide, inform, and assist customers in choosing from our huge range of clothing and products, including expectant parents, grandparents, and others.
Our B Corp principles are important, and every member of our teams will uphold them. As we move into a digital retail world, offering an Omni-Channel customer service is expected to build customer loyalty.
Daily responsibilities
- Assisting customers in diverse situations, from bra measuring or maternity wear discussions to demonstrating a baby carrier.
- Preparing Omni-Channel orders.
- Liaising with customers in-store or via phone on Omni-Channel orders.
- Using digital or virtual learning platforms to develop knowledge and retail skills.
- Learning new product knowledge to increase sales opportunities.
- Actively listening to customer needs and identifying the best solution.
- Maintaining an immaculate store appearance.
- Supporting a typical week with 1 x 7.5 hour shift, with flexibility as required by store needs.
Skills and qualifications
- Previous retail, customer service and sales experience.
- Competent IT skills and ability to learn new systems quickly.
- Ability to learn and retain high levels of product information and communicate this effectively.
- Self-developing mindset and curiosity to learn new products independently.
- Demonstrated sales ability with active listening, empathy, and understanding of customer needs (non-hard-sell approach).
- Ability to work harmoniously within a small team.
- Flexibility to work across seven days a week in a retail environment.
- Keen eye for detail and ability to maintain store standards.
Additional information
- We recruit individuals who are over the school leaver age per England, Wales, Scotland and Northern Ireland requirements.
- Brand ambassador responsibilities: safeguarding our values and ethos; honesty and respect in interactions; collaboration; ownership of all aspects of the role.
Perks and benefits
- Extra day of annual leave for each year with us, up to 38 days.
- Birthday entitlement to take the day off.
- Non-contractual bonus scheme; enhanced pension; cycle-to-work scheme.
- Pay-yourself-wages option via a financial wellbeing app.
- Smart Money Cymru saving scheme (UK-based access).
- Flexible work options; social events; employee recognition program.
- Volunteer days to support communities.
- Health and Wellbeing hub; Specsavers voucher for eye tests and glasses.
- 40% discount on JoJo branded products; ongoing training and development opportunities.
Want to know more about JoJo? We are a family-friendly brand offering clothing, toys, and essentials designed with care, across 50+ locations in the UK and Ireland, plus an e-commerce platform. As a B Corp, we strive for a sustainable future and pride ourselves on supporting our communities. We welcome a diverse range of perspectives and experiences to help our team grow sustainably.
Job specifics
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Retail
Note: This job description includes general information and is not a guarantee of employment. Referrals may increase interviewing chances. This posting may reflect current needs and can be updated without notice.
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Customer Advisor 7.5 Hour - Guildford employer: JoJo Maman Bebe
Contact Detail:
JoJo Maman Bebe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor 7.5 Hour - Guildford
✨Tip Number 1
Get to know JoJo Maman Bébé inside out! Familiarise yourself with their products and values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their mission and can represent their brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist customers, like helping with bra measuring or discussing maternity wear. Role-play these situations with a friend to build your confidence and demonstrate your ability to listen and empathise.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and maybe even refer you, which could give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really interested in joining the JoJo family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Advisor 7.5 Hour - Guildford
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Share any experiences you've had that highlight your enthusiasm for customer service and how you enjoy helping people find what they need.
Highlight Relevant Experience: Make sure to mention any previous retail or customer service roles you've had. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your sales abilities and customer care experience!
Be Yourself: We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality come through in your application. Share a bit about who you are and what makes you unique – it helps us get to know you better!
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at JoJo Maman Bebe
✨Know Your Products
Familiarise yourself with JoJo Maman Bébé's range of products, especially those related to maternity and baby care. Being able to discuss specific items and their benefits will show your passion for the role and help you connect with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Think about situations where you actively listened to customer needs and offered tailored solutions. This will demonstrate your ability to uphold the brand's values and provide the fantastic level of service they are known for.
✨Emphasise Teamwork
Since you'll be working in a small team, highlight your ability to collaborate effectively. Share experiences where you contributed to a positive team environment or helped colleagues achieve a common goal. This will show that you can work harmoniously within the team at JoJo.
✨Be Ready for Flexibility
Understand that retail roles often require flexibility. Be prepared to discuss your availability and willingness to adapt to the store's needs. Showing that you're open to working various shifts will make you a more attractive candidate for the position.
