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For Companies At a Glance
- Tasks: Provide exceptional customer service and assist with product knowledge in a vibrant retail environment.
- Company: Join JoJo Maman Bébé, a community-focused B Corp with a passion for children’s products.
- Benefits: Enjoy flexible hours, extra annual leave, and a generous discount on JoJo products.
- Why this job: Be the face of a beloved brand and make a real difference in customers' shopping experiences.
- Qualifications: Previous retail experience and a passion for helping others are essential.
- Other info: Join a supportive team that values diversity and offers ongoing training opportunities.
Overview
Join to apply for the Customer Advisor – 21 hours role at JoJo Maman Bébé
Your role in the JoJo story… If you\’re ready to begin a fabulous adventure and you\’re passionate about retail, we have the perfect role for you!
Each JoJo store is unique. Our USP is the relationship we build with our customers, many of them loyal to our brand and to their local store team. You’ll be the face of JoJo providing a fantastic level of customer care and service that we are renowned for, guiding, informing, and assisting customers in the purchase of our range of clothing and products.
As a B Corp, every member of our teams upholds these principles. We move into a digital retail world with Omni-Channel customer service to build customer loyalty.
Responsibilities
- Assisting customers in diverse situations, from bra measuring or maternity wear discussions to demonstrating baby carriers.
- Preparing Omni-Channel orders and liaising with customers in store or by phone on Omni-Channel orders.
- Using digital or virtual learning platforms to continuously develop knowledge and retail skills.
- Learning new product knowledge to increase sales opportunities and communicating it effectively to customers.
- Active listening to customers’ needs and identifying the best solutions.
- Maintaining a pristine store appearance and presenting products to standard.
- Be a brand ambassador, safeguarding our values and ethos; demonstrate honesty, respect, collaboration, and ownership of all role aspects.
Typical Hours
A typical week would be 21 hours (2 x 7.5 hours and 1 x 6 hours) with flexibility in line with store requirements.
Skills and Qualifications
- Previous retail, customer service and sales experience.
- Competent IT skills and ability to learn new systems quickly; capacity to retain product information and communicate it effectively.
- Self-driven with a curiosity to learn new products independently.
- Ability to demonstrate sales skills through active listening, empathy, and understanding customer needs (no hard sales pressure).
- Ability to work harmoniously within a small team; flexible with store hours as most stores are open 7 days a week.
- Attention to detail and commitment to store standards.
Perks and Benefits
- Extra day of annual leave for each year you’re with us, up to 38 days. Birthday day off. Non-contractual bonus scheme.
- Enhanced pension, cycle to work, and financial wellbeing tools.
- Flexible work options and health and wellbeing resources.
- 40% discount on JoJo branded lines; ongoing training and development opportunities.
- Volunteer days and employee recognition programmes.
- Supportive, diverse, inclusive environment.
About JoJo
We make happy and helpful clothes and products that let children be children. We are a warm, community-centric environment with 50+ locations across the UK and Ireland, plus e-commerce. As a B Corp, we pursue a sustainable future and value diversity and inclusion, inviting people from various cultures and experiences to thrive.
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Customer Advisor - 21 hours employer: JoJo Maman Bebe
Contact Detail:
JoJo Maman Bebe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - 21 hours
✨Tip Number 1
Get to know JoJo Maman Bébé inside out! Familiarise yourself with their products and values. When you walk into that interview, show them you’re not just another candidate; you’re genuinely excited about what they do.
✨Tip Number 2
Practice your active listening skills. During the interview, make sure to really listen to what they’re saying. Respond thoughtfully to show you understand their needs and can provide the fantastic customer care they’re known for.
✨Tip Number 3
Don’t shy away from showcasing your previous retail experience! Share specific examples of how you’ve helped customers in the past. This will demonstrate your ability to connect with customers and provide the service JoJo prides itself on.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital retail world JoJo is moving into.
We think you need these skills to ace Customer Advisor - 21 hours
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! We want to see how excited you are about helping customers and being part of the JoJo story. Share any relevant experiences that highlight your enthusiasm.
Tailor Your Application: Make sure to customise your application to fit the Customer Advisor role. Highlight your previous retail and customer service experience, and don’t forget to mention any specific skills that align with what we’re looking for, like active listening and product knowledge.
Be Authentic: We value honesty and collaboration, so be yourself in your application! Share your unique experiences and perspectives that make you a great fit for our team. Authenticity goes a long way in showing us who you really are.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling. Plus, it shows you’re keen on joining our fabulous team at JoJo!
How to prepare for a job interview at JoJo Maman Bebe
✨Know Your Products
Familiarise yourself with JoJo Maman Bébé's range of products before the interview. Being able to discuss specific items, like maternity wear or baby carriers, will show your genuine interest and help you connect with the brand's ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail or customer service experience where you demonstrated active listening and empathy. Think about how you resolved customer issues or enhanced their shopping experience, as this aligns perfectly with the role.
✨Emphasise Teamwork
Since the role involves working closely within a small team, be ready to share instances where you've collaborated effectively with others. Highlight your flexibility and willingness to support your colleagues, especially in a busy retail environment.
✨Demonstrate Your Curiosity
Express your eagerness to learn about new products and retail skills. Mention any digital learning platforms you've used in the past, as this shows you're proactive and self-driven, which is key for success in this role.
