Customer Advisor - 18 hours

Overview

You will be the face of JoJo, providing a fantastic level of customer care and service and guiding, informing, and assisting customers in the correct purchase of our clothing and products. This role focuses on delivering a great in-store and Omni-Channel customer experience across our unique stores.

Responsibilities

• Assist customers in diverse situations, from maternity wear and bra fitting to demonstrating products for parents and families.
• Prepare and manage Omni-Channel orders and liaise with customers in store or by phone.
• Use digital or virtual learning platforms to continuously develop knowledge and retail skills.
• Learn new product information and increase sales opportunities through effective customer interactions.
• Actively listen to customer needs and determine the best solutions.
• Maintain store appearance and ensure it looks immaculate.
• Adapt to flexible store requirements, including operating seven days a week where applicable.

Qualifications

• Previous retail, customer service and sales experience.
• Competent IT skills and ability to learn new systems quickly.
• Ability to learn and retain a high level of product information and communicate it effectively to customers.
• Self-developing mentality and curiosity to learn new products independently.
• Ability to demonstrate sales abilities through active listening, empathy, and understanding of customer needs without hard selling techniques.
• Ability to work well within a small team and collaborate respectfully.

Working environment & Benefits

• Flexible work options and a schedule that may include shifts such as 18 hours per week (2 x 4 and 2 x 5) with availability aligned to store requirements.
• Specsavers voucher with a free sight test and contribution towards glasses (T&Cs apply).
• 40% discount on JoJo branded lines.
• Learning and development opportunities, with an environment that encourages ongoing training.
• Enhanced pension, cycle to work, and other financial wellbeing benefits.
• Social events and a supportive, inclusive workplace culture.

Diversity, Inclusion & Company Values

We embrace diverse cultures, perspectives, and experiences to create an inclusive environment. We are a B Corp with a commitment to sustainability, the planet, and communities, and we strive to recruit, develop, and retain talented people from all backgrounds.

Legal Notice

Please note: We recruit individuals who are over the school leaver age. For details on school leaving age by region, please refer to the government guidance at https://www.gov.uk/know-when-you-can-leave-school.