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For Companies At a Glance
- Tasks: Provide exceptional customer service and assist with product purchases in a vibrant retail environment.
- Company: Join JoJo, a community-focused brand dedicated to sustainability and customer care.
- Benefits: Enjoy flexible hours, extra annual leave, birthday leave, and a generous discount on products.
- Why this job: Be the face of a beloved brand and make a real difference in customers' shopping experiences.
- Qualifications: Previous retail experience and a passion for helping customers are essential.
- Other info: Ongoing training and development opportunities in a supportive team atmosphere.
Overview
Be among the first 25 applicants
Your role in the JoJo story… If you\’re ready to begin a fabulous adventure and you\’re passionate about retail, we have the perfect role for you. Each JoJo store is unique and has a life of its own. Our unique selling point is the relationship we build with our customers, many loyal to our brand and to the local store team. You’ll be the face of JoJo providing a fantastic level of customer care and service, guiding and assisting customers in the correct purchase of our clothing and products.
Our B Corp principles are important, and every member of our team upholds them. As we move into a digital retail world, offering an Omni-Channel customer service is expected to build customer loyalty.
Responsibilities
- Assisting our customers in diverse situations, from bra measuring or maternity wear discussions to demonstrating a baby carrier to an intrigued parent.
- Preparing Omni-Channel orders and liaising with customers in-store or via phone on Omni-Channel orders.
- Using our digital or virtual learning platforms to continuously develop knowledge and retail skills.
- Embracing new product knowledge to increase sales opportunities.
- Actively listening to customers’ needs and determining the best solutions for them.
- Taking pride in keeping the store looking immaculate.
- Working a typical week of 16 hours (4 x 4 hour shifts), with flexibility in line with store requirements.
Skills and Qualifications
- Previous retail, customer service and sales experience.
- Competent IT skills and the ability to learn new systems quickly.
- Ability to learn and retain a high level of product information and communicate it effectively to customers.
- A self-developing mentality and curiosity to learn new products independently.
- Demonstrated sales ability with active listening, empathy, and an understanding of customer needs (no hard sales pressure).
- Ability to work harmoniously within a small team and maintain a flexible approach to retail hours (most stores open 7 days a week).
- Attention to detail to help keep stores looking tip-top.
Becoming Part of JoJo
- Be a brand ambassador, safeguarding our values and ethos; demonstrate honesty and respect in every interaction; foster collaboration and open, active listening; take ownership of all aspects of the role.
Perks And Benefits
- Extra day of annual leave for each year you’re with us, up to 38 days.
- Birthday leave; celebrate your special day.
- Non-contractual bonus scheme; enhanced pension; cycle to work scheme.
- Financial wellbeing app – pay yourself 40% of your earned wages whenever you want.
- Smart Money Cymru savings scheme; you do not need to live in Wales.
- Flexible work options and employee recognition program.
- Volunteer days to support communities; Health and Wellbeing hub.
- Specsavers voucher for a free sight test and contribution towards glasses (terms apply).
- 40% discount on JoJo branded products.
- Ongoing training and development opportunities.
For more about JoJo, we create happy and helpful clothes and products for children, with a warm, community-centric environment across 50+ locations in the UK and Ireland and a thriving e-commerce platform. As a B Corp, we aim to support a sustainable future and the well-being of our teams and customers. We welcome diverse cultures and perspectives to create an inclusive workplace where everyone can thrive.
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Customer Advisor - 16 hours employer: JoJo Maman Bebe
Contact Detail:
JoJo Maman Bebe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - 16 hours
✨Tip Number 1
Get to know JoJo's values and ethos before your interview. We want to see that you’re not just a fit for the role, but also for our brand. Show us how you can embody our principles in your customer interactions!
✨Tip Number 2
Practice your active listening skills! During your interview, demonstrate how you can understand and respond to customer needs. We love candidates who can show empathy and find the best solutions for our customers.
✨Tip Number 3
Be ready to share examples from your previous retail or customer service experience. We want to hear about times when you went above and beyond for a customer. This will help us see your sales ability and commitment to customer care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the JoJo family and ready to embark on this fabulous adventure with us!
We think you need these skills to ace Customer Advisor - 16 hours
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Share any experiences you've had that highlight your enthusiasm for customer service and how you connect with customers.
Tailor Your Application: Make sure to customise your application to reflect the unique vibe of JoJo. Mention specific skills or experiences that align with the responsibilities listed in the job description, like your ability to assist customers in various situations.
Highlight Your Team Spirit: Since teamwork is key at JoJo, don’t forget to mention your ability to work harmoniously within a small team. Share examples of how you've collaborated with others in previous roles to create a positive environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to see your application and get to know you better.
How to prepare for a job interview at JoJo Maman Bebe
✨Know Your Products
Before the interview, take some time to familiarise yourself with JoJo's product range. Understanding the unique selling points of their clothing and products will help you demonstrate your passion for retail and your ability to assist customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Think about situations where you actively listened to customers' needs and found solutions, as this aligns perfectly with what JoJo is looking for in a Customer Advisor.
✨Embrace the B Corp Values
Research JoJo's B Corp principles and be ready to discuss how you can uphold these values in your role. Showing that you understand and respect their commitment to sustainability and community will set you apart from other candidates.
✨Be Ready for Role-Playing Scenarios
During the interview, you might be asked to role-play a customer interaction. Practice scenarios like bra measuring or discussing maternity wear so you can confidently demonstrate your skills in a real-life context. This will highlight your ability to engage with customers and provide tailored advice.
