Customer Advisor - 16 hours

Overview

Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you\’re ready to begin a fabulous adventure and you\’re passionate about retail, we have the perfect role for you!

Each JoJo store is unique, with a life of its own. Our unique selling point is the relationship we build with our customers, many of them loyal to our brand and to their local store team. You will be the face of JoJo, providing a fantastic level of customer care and service we are renowned for and uphold. You’ll guide, inform, and assist customers in the correct purchase of our large range of clothing and products.

Our B Corp principles are important, and every team member upholds them. As we move into a digital retail world, offering an Omni-Channel customer service is expected to build customer loyalty.

A Typical Day / Responsibilities

• Assist customers in diverse situations, from bra fitting and maternity wear discussions to demonstrating a baby carrier to an intrigued parent.
• Prepare Omni-Channel orders and liaise with customers in store or via phone on Omni-Channel orders.
• Use digital or virtual learning platforms to continuously develop knowledge and retail skills.
• Embrace new product knowledge and learn to increase sales opportunities.
• Actively listen to customer needs and determine the best solution.
• Maintain an immaculate store appearance and environment.

Qualifications & Skills

• Previous retail, customer service and sales experience.
• Competent IT skills and ability to learn new systems quickly.
• Ability to learn and retain high levels of product information and communicate this effectively.
• Self-developing mindset and curiosity to learn new products independently.
• Ability to demonstrate sales capability without hard-sell techniques, including active listening, empathy, and understanding customer needs.
• Ability to work harmoniously within a small team and adapt to a flexible retail environment (stores open 7 days a week).
• Keen eye for detail to help keep stores looking tip-top.

Schedule

Typical week: 16 hours (4 x 4 hour shifts); flexibility is required to meet store requirements.

Benefits & Perks

• Specsavers voucher – free sight test and contribution towards glasses (T & C\’s) apply.
• 40% discount on JoJo branded lines.
• Learning environment with ongoing training and development opportunities.
• Extra day of annual leave for each year with us, up to 38 days.
• Birthday day off option.
• Non-contractual bonus scheme.
• Enhanced pension scheme.
• Cycle to work scheme.
• Financial wellbeing app to access earned wages as needed.
• Savings scheme with Smart Money Cymru (open to non-Wales residents).
• Flexible work options and social events.

Diversity & Inclusion

We embrace diverse perspectives and experiences to create an inclusive environment. We recruit, develop, and retain talented people regardless of background to grow sustainably with diverse cultural influences. By encouraging a diverse and inclusive workforce, we aim to help everyone thrive.

Additional Information

Please note: We will only recruit individuals who are over the school leaver age. To learn about the school leaver age for England, Wales, Scotland, and Northern Ireland, see the GOV.UK guidance at the following link: https://www.gov.uk/know-when-you-can-leave-school