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For Companies At a Glance
- Tasks: Deliver exceptional customer care and assist with purchases in a vibrant retail environment.
- Company: Join JoJo Maman Bébé, a brand committed to family values and B Corp principles.
- Benefits: Enjoy flexible hours, extra annual leave, and discounts on JoJo products.
- Why this job: Be the face of a beloved brand and make a real difference for families.
- Qualifications: Previous retail experience and strong communication skills are essential.
- Other info: Dynamic team environment with ongoing training and development opportunities.
Overview
Customer Advisor – 16.5 hours at JoJo Maman Bébé
Join the JoJo story as the face of our brand, delivering exceptional customer care and service across our clothing and products for families. You will guide, inform and assist customers in their purchases, from maternity wear to baby products, and support omni-channel orders as we move into a digital retail world.
Our stores vary in layout and character, but all share a commitment to our values and to upholding B Corp principles.
Responsibilities
- Assist customers in diverse situations, including maternity wear and baby products, and demonstrate products where appropriate.
- Prepare and manage Omni-Channel orders, liaising with customers in-store and by phone.
- Use digital or virtual learning platforms to continuously develop product knowledge and retail skills.
- Keep the store looking immaculate and maintain high visual standards.
- Listen to customer needs and determine the best solutions, focusing on empathy and active listening rather than hard selling.
- Be flexible with hours to meet store requirements; typical week is 16.5 hours (1 x 6 hours and 1 x 4.5 hours) with some flexibility.
Qualifications
- Previous retail, customer service and sales experience.
- Competent IT skills with the ability to learn new systems quickly.
- Ability to learn and retain high-quality product information and communicate it effectively.
- Self-motivated with a curiosity to learn new products independently.
- Strong listening, empathy and customer needs understanding; comfortable with a non-pushy sales approach.
- Ability to work well in a small team and maintain a respectful, harmonious working environment.
- Flexibility to work across a retail environment open seven days a week.
- Attention to detail and a commitment to store upkeep and standards.
Typical Schedule
16.5 hours per week (1 x 6 hours & 1 x 4.5 hours) with flexibility according to store requirements.
Perks And Benefits
- Extra day of annual leave for each year with the company, up to 38 days.
- Birthday leave option.
- Non-contractual bonus scheme and enhanced pension scheme.
- Cycle to work scheme and financial wellbeing app with earned-wage access.
- Savings scheme with Smart Money Cymru (available to all staff, not restricted by location).
- Flexible work options and staff social events.
- Employee recognition programme and volunteer days.
- Health and Wellbeing hub.
- Specsavers eye-care voucher (terms apply) and 40% discount on JoJo branded products.
- Ongoing training and development opportunities.
Note: Age requirements apply per UK law. JoJo Maman Bébé is committed to a diverse and inclusive workforce and welcomes applicants from all backgrounds.
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Customer Advisor - 16.5 hours employer: JoJo Maman Bebe
Contact Detail:
JoJo Maman Bebe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - 16.5 hours
✨Tip Number 1
Get to know the brand! Before your interview, dive into JoJo Maman Bébé's story and values. This will help you connect with their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might assist customers with maternity wear or baby products. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your flexibility! Since the role requires adaptability in hours, be ready to discuss how you can meet the store's needs. Highlight any previous experiences where you’ve successfully adjusted your schedule.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital retail world.
We think you need these skills to ace Customer Advisor - 16.5 hours
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you've gone the extra mile to assist someone, especially in retail or customer service roles.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your relevant skills and experiences that align with our values and the responsibilities of a Customer Advisor at JoJo Maman Bébé.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your key points stand out, so we can easily see why you’d be a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JoJo Maman Bebe
✨Know Your Products
Familiarise yourself with JoJo Maman Bébé's range of products, especially maternity wear and baby items. Being able to discuss specific products and their benefits will show your enthusiasm and readiness to assist customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you demonstrated excellent customer service. Highlight situations where you listened to customer needs and provided tailored solutions, as this aligns perfectly with the company's values.
✨Emphasise Flexibility
Since the role requires flexibility in hours, be ready to discuss your availability openly. Mention any past experiences where you adapted to changing schedules or worked in a dynamic retail environment.
✨Engage with Empathy
Practice active listening techniques before the interview. Show that you understand the importance of empathy in customer interactions, and be prepared to discuss how you would handle various customer scenarios without being pushy.
