Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service in-store and across Omni-Channel platforms.
- Company: Join JoJo Maman Bébé, a vibrant retail brand focused on families.
- Benefits: Enjoy flexible hours, extra annual leave, and a 40% discount on products.
- Why this job: Make a difference for expectant parents and families while developing your skills.
- Qualifications: Previous retail experience and strong interpersonal skills are essential.
- Other info: Be part of a supportive team with ongoing training and social events.
Overview
Join to apply for the Customer Advisor – 12 hours role at JoJo Maman Bébé.
We are seeking a customer-focused retail professional to provide exceptional service in-store and across Omni-Channel platforms.
Responsibilities
- Assist customers in store with purchases, product information, and recommendations.
- Guide, inform, and support customers across a large range of clothing and products for different customers including expectant parents and families.
- Prepare Omni-Channel orders and liaise with customers in-store or by phone regarding orders.
- Utilize digital or virtual learning platforms to develop knowledge and retail skills; stay up-to-date with product knowledge to increase sales opportunities.
- Maintain store presentation and cleanliness; ensure the store looks immaculate.
- Demonstrate active listening, empathy, and understanding of customer needs; avoid hard sales techniques.
- Work as part of a small team with flexibility in a retail environment open 7 days a week.
Qualifications
- Previous retail, customer service and sales experience.
- Competent IT skills and ability to learn new systems quickly.
- Ability to learn and retain product information and communicate it effectively.
- Self-developing mentality and curiosity to learn new products independently.
- Strong interpersonal skills, active listening, empathy, and understanding of customer needs.
- Ability to work harmoniously in a small team.
Job specifics
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industry: Retail
- Contract: 12 hours per week (3 x 4 hour shifts); flexibility required per store requirements
Perks and Benefits
- Extra day of annual leave for each year you’re with us, up to 38 days.
- Birthday day off.
- Non-contractual bonus scheme.
- Enhanced pension scheme.
- Cycle to work scheme.
- Financial wellbeing app — pay yourself 40% of earned wages whenever you want.
- Saving schemes with partner providers where applicable.
- Flexible work options.
- Employee recognition programme and social events.
- Volunteer days to support communities.
- Health and Wellbeing hub access.
- 40% discount on JoJo branded products.
- Ongoing training and development opportunities.
#J-18808-Ljbffr
Customer Advisor - 12 hours employer: JoJo Maman Bebe
Contact Detail:
JoJo Maman Bebe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - 12 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JoJo Maman Bébé. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Advisor. Role-play with a friend or family member to get comfortable with answering questions and handling different customer needs. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your personality! When you meet the team, let your genuine self shine through. They’re looking for someone who can connect with customers, so don’t be afraid to show your enthusiasm and empathy. A friendly smile goes a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail. Don’t miss out on this opportunity to join a fantastic team!
We think you need these skills to ace Customer Advisor - 12 hours
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your previous retail and customer service experience, and show us how you can bring exceptional service to our customers.
Show Your Passion: Let your enthusiasm for helping customers shine through in your application. We want to see that you genuinely care about providing a great shopping experience, especially for expectant parents and families.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Customer Advisor position.
How to prepare for a job interview at JoJo Maman Bebe
✨Know Your Products
Before the interview, take some time to familiarise yourself with JoJo Maman Bébé's product range. Understanding the clothing and products they offer, especially for expectant parents and families, will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail or customer service experience where you demonstrated active listening, empathy, and problem-solving. Think of specific situations where you went above and beyond to assist a customer, as this aligns perfectly with the role's focus on exceptional service.
✨Demonstrate Team Spirit
Since the role involves working in a small team, be ready to discuss how you collaborate with others. Share experiences that highlight your flexibility and ability to work harmoniously with colleagues, especially in a busy retail environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or how they support employee development. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
