Customer Advisor - 10 hours

Join to apply for the Customer Advisor – 10 hours role at JoJo Maman Bébé

Your role in the JoJo story…

Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you\’re ready to begin a fabulous adventure and you\’re passionate about retail, we have the perfect role for you!

Each JoJo store is unique, with its own layout and location. Our USP is the relationship we build with our customers, many of them loyal to our brand and to their local store team. You’ll be the face of JoJo, providing a fantastic level of customer care and service that we are renowned for, guiding, informing, and assisting customers in the correct purchase of our wide range of clothing and products. This could be an expectant parent, an excited grandparent, or other friends or family.

Our B Corp principles are important to us, and every team member upholds them. As we move into a digital retail world, offering an Omni-Channel customer service is expected to build customer loyalty.

Responsibilities

• Assisting customers in a variety of situations, including maternity wear, bra fitting, and product demonstrations (e.g., a baby carrier).
• Preparing Omni-Channel orders and liaising with customers in-store or by phone on Omni-Channel orders.
• Using digital or virtual learning platforms to continuously develop knowledge and retail skills.
• Learning product knowledge to increase sales opportunities and communicating it effectively to customers.
• Staying adaptable and willing to learn new products independently; practicing active listening, empathy, and understanding of customer needs.
• Maintaining a clean, immaculate store environment and appearance.

A typical week would be 10 hours (2 x 5 hour shifts); flexibility is required in line with store requirements.

Qualifications and Skills

• Previous retail, customer service and sales experience.
• Competent IT skills with the ability to quickly learn new systems.
• Ability to learn and retain a high level of product information and communicate this to customers.
• Self-development mentality and curiosity to learn new products.
• Sales ability with active listening, empathy, and understanding of customer needs; no hard-sell techniques.
• Ability to work harmoniously within a small team and respect colleagues.
• Flexibility to work across stores; many stores are open 7 days a week.
• Attention to detail and a commitment to store standards.

Please note: We will only recruit individuals who are over the school leaver\’s age. For England, Wales, Scotland and Northern Ireland, see the government guidance on leaving school.

Perks And Benefits

• Extra day of annual leave for each year you’re with us, up to 38 days.
• Birthday leave, non-contractual bonus scheme, enhanced pension, cycle to work, financial wellbeing app, and savings schemes.
• Flexible work options and employee recognition program.
• Volunteer days to support communities and a Health and Wellbeing hub.
• Specsavers voucher and 40% discount on JoJo branded lines.
• Ongoing training and development opportunities.

Location and additional postings: Southampton, Poole, Bournemouth, Newport, Ringwood and other UK locations are listed as current opportunities.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Retail

We’re rooting for diverse and inclusive teams and encourage applicants from all backgrounds to apply.