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- Tasks: Assist customers with clothing and products, ensuring excellent service and support.
- Company: Join JoJo Maman Bébé, a B Corp committed to sustainability and community.
- Benefits: Enjoy flexible hours, extra leave days, discounts, and ongoing training.
- Why this job: Make meaningful contributions in a fun retail environment with a supportive team.
- Qualifications: Retail or customer service experience preferred; must be over school leaver's age.
- Other info: No late nights; perfect for students seeking part-time work.
Customer Advisor – York – 11 hours (no late nights)
Join JoJo Maman Bébé as a Customer Advisor – York – 11 hours (no late nights).
Your role in the JoJo story… Do you dream of a role where you can make meaningful contributions and enjoy days well spent? If you\’re passionate about retail and ready for a fabulous adventure, this is the role for you!
Each JoJo store is unique, whether it’s trading over two floors, having a quirky layout, or being situated in an interesting location. Our strength lies in the relationships we build with our loyal customers. As a Customer Advisor, you\’ll be the face of JoJo, providing excellent customer care and service, guiding and assisting customers with our range of clothing and products, from expectant parents to grandparents.
We uphold our B Corp principles and aim to deliver exceptional omni-channel customer service, building customer loyalty in a digital retail environment.
Daily responsibilities include:
- Assisting customers in diverse situations, such as bra fitting or demonstrating baby carriers.
- Preparing and liaising on omni-channel orders.
- Using digital platforms for ongoing learning and development.
- Learning new products to increase sales opportunities.
- Listening actively to customer needs to find the best solutions.
- Maintaining store cleanliness and appearance.
A typical week involves 2 shifts of 5.5 hours, with flexibility required based on store needs.
Skills required:
- Experience in retail, customer service, or sales.
- Competent IT skills and ability to learn new systems quickly.
- Ability to acquire and communicate detailed product knowledge.
- Curiosity and self-motivation for learning new products.
- Empathy, active listening, and a consultative sales approach—avoiding hard sales techniques.
- Ability to work harmoniously within a small team.
- Flexibility to work in a retail environment open 7 days a week.
- Attention to detail and pride in store presentation.
Note: Applicants must be over the school leaver’s age. For more info, visit: https://www.gov.uk/know-when-you-can-leave-school
Our culture and values include:
- Being a brand ambassador and safeguarding our values.
- Demonstrating honesty and respect.
- Fostering collaboration and active listening.
- Taking ownership of your role.
Perks and benefits include:
- Additional annual leave days.
- Birthday leave.
- Performance bonus schemes.
- Enhanced pension schemes.
- Cycle-to-work scheme.
- Financial wellbeing app.
- Savings schemes (not limited to Wales).
- Flexible working options.
- Social events and employee recognition.
- Volunteer days and wellbeing support.
- Specsavers vouchers.
- 40% discount on JoJo products.
- Ongoing training and development.
About JoJo:
We create joyful children’s clothing and products, fostering a community-centric environment. As a B Corp, we are committed to sustainability, social responsibility, and diversity, striving to create an inclusive workplace where everyone can thrive.
Additional details:
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industry: Retail
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Customer Advisor - York - 11 hours (no late nights) employer: JoJo Maman Bébé
Contact Detail:
JoJo Maman Bébé Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - York - 11 hours (no late nights)
✨Tip Number 1
Familiarise yourself with JoJo Maman Bébé's product range and values. Understanding their commitment to sustainability and customer service will help you connect with the brand during your interactions.
✨Tip Number 2
Practice your active listening skills. As a Customer Advisor, you'll need to understand customer needs deeply, so consider role-playing scenarios with friends or family to enhance your consultative approach.
✨Tip Number 3
Showcase your flexibility and teamwork skills. Be prepared to discuss examples of how you've successfully worked in a team or adapted to changing situations in previous roles during your interview.
✨Tip Number 4
Engage with JoJo's social media and community events. This not only shows your enthusiasm for the brand but also gives you insights into their culture and customer interactions, which can be beneficial in your application.
We think you need these skills to ace Customer Advisor - York - 11 hours (no late nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any roles where you've demonstrated empathy, active listening, or consultative sales approaches, as these are key skills for the Customer Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for retail and your understanding of JoJo Maman Bébé's values. Mention specific examples of how you've built relationships with customers in previous roles and how you align with their B Corp principles.
Showcase Your Product Knowledge: In your application, express your eagerness to learn about JoJo's products. You could mention any previous experience with similar products or your ability to quickly acquire new knowledge, which is essential for assisting customers effectively.
Highlight Flexibility and Teamwork: Since the role requires flexibility and teamwork, be sure to include examples from your past experiences where you've successfully worked within a team and adapted to changing schedules or store needs.
How to prepare for a job interview at JoJo Maman Bébé
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail and customer service during the interview. Share any relevant experiences that highlight your love for helping customers and how you can contribute to JoJo's unique store environment.
✨Demonstrate Product Knowledge
Familiarise yourself with JoJo Maman Bébé's product range before the interview. Being able to discuss specific items, such as baby carriers or clothing lines, will show your commitment and readiness to assist customers effectively.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a small team and your flexibility in adapting to different shifts. JoJo values collaboration, so sharing examples of how you've successfully worked with others will be beneficial.
✨Practice Active Listening
During the interview, demonstrate your active listening skills by engaging with the interviewer and responding thoughtfully to their questions. This will reflect your ability to listen to customers' needs and provide tailored solutions.