Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure guests have a smooth stay by preparing properties and assisting with check-ins.
- Company: Join Joivy, a leading residential platform transforming living spaces across Europe.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth in a vibrant team.
- Why this job: Be part of a dynamic team enhancing guest experiences in beautiful Edinburgh.
- Qualifications: Experience in hospitality or customer service; problem-solving skills are a must.
- Other info: Join a diverse team with a youthful spirit and a passion for innovation.
The predicted salary is between 13 - 16 £ per hour.
Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily and coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy.
Joivy counts 450 employees (32yo average age from more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 6 countries (Italy, Spain, France, Portugal, UK, and Bulgaria). Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, a business unit focused on real estate investments.
Joivy Scotland has established a reputation in Edinburgh as a premium rental management company focusing on adopting a hospitality attitude to property management. Joivy manages over 160 homes for individual owners, 60 for B2B clients and several apartment hotels. As we continue to grow our portfolio of high-quality serviced apartments, hotels, long-lets and rural retreats, we also look towards our future growth throughout Scotland and maintaining the best possible service to both guests and clients.
Purpose of the role: The purpose of this role is to help ensure guests have a smooth and enjoyable stay. This includes working with the Guest Experience Coordinators to make sure properties are ready, carrying out inspections, welcoming guests during check-ins and check-outs, completing small maintenance tasks, and supporting general day-to-day needs across the Edinburgh operation.
Key Responsibilities:
- Working with the Guest Experience Coordinators to ensure properties are ready for guests
- Carrying out property inspections
- Conducting meet and greets and coordinating guest check ins/outs
- Completing small maintenance tasks
- Other adhoc work throughout the Edinburgh operation as required
Required skills and/or qualifications:
- You ideally have experience in hospitality or customer service
- You are a problem-solver and self-driven to provide outstanding customer service
- You are fluent in English (C1 level, written and spoken) - additional languages are a plus
Terms & Conditions: Flexible shifts £***** per hour, to be increased from April.
Runner (F,M,X) employer: Joivy
Contact Detail:
Joivy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Runner (F,M,X)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Runner role at Joivy.
✨Tip Number 2
Be ready for an informal chat! When you apply through our website, be prepared for a casual conversation about your experience and how you can contribute to making guests' stays unforgettable. Show your enthusiasm!
✨Tip Number 3
Show off your problem-solving skills! During interviews or meet-ups, share examples of how you've tackled challenges in previous roles. This will highlight your ability to provide outstanding customer service, which is key for us at Joivy.
✨Tip Number 4
Stay flexible and open-minded! The hospitality world is all about adapting to guests' needs. Let us know how you can bring that positive attitude to our Edinburgh operation when you apply through our website.
We think you need these skills to ace Runner (F,M,X)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Runner role at Joivy. Highlight any relevant experience in hospitality or customer service, and connect it to how you can enhance the guest experience.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Joivy
✨Know the Company Inside Out
Before your interview, take some time to research Joivy and its unique offerings in the residential market. Understanding their services, values, and recent developments will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Customer Service Skills
As a Runner, you'll be interacting with guests regularly. Prepare examples from your past experiences where you provided exceptional customer service or resolved issues effectively. This will demonstrate your problem-solving abilities and commitment to guest satisfaction.
✨Be Ready for Practical Scenarios
Expect questions that may involve real-life scenarios you could face on the job. Think about how you would handle situations like a guest complaint or a last-minute maintenance issue. Practising these responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, what a typical day looks like for a Runner, or how Joivy measures success in guest experiences. This shows your enthusiasm and helps you gauge if the role is right for you.
