At a Glance
- Tasks: Coordinate operations and maintenance for a dynamic residential platform across England.
- Company: Join Joivy, Europe's first comprehensive residential platform with a diverse team.
- Benefits: Competitive salary, 33 days holiday, pension contributions, and training opportunities.
- Other info: Temporary role with potential for growth in a vibrant, inclusive workplace.
- Why this job: Be the go-to problem solver in a fast-paced environment and make a real impact.
- Qualifications: Strong organisational skills, proactive mindset, and excellent communication abilities required.
The predicted salary is between 29700 - 36300 £ per year.
Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily and coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 400 employees (from more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 6 countries (Italy, Spain, France, Portugal, UK, and Bulgaria). Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, a business unit focused on real estate investments.
Purpose of the role
We are looking for an organised, proactive, and solution-oriented Senior Operations & Maintenance Coordinator. In this role, you will ensure the efficient day-to-day running of our England portfolio by acting as the central point of coordination across operations, housekeeping, and maintenance. You are the ultimate "fixer"—the first person to organise and deploy resources, using your initiative to resolve issues quickly through handymen or external contractors. It is essential that applicants are available to work weekends when required according to our rota.
Key Responsibilities
- Central Dispatch & Task Management
- Task Delegation: Act as the primary dispatcher for the London team, delegating, confirming, and tracking tasks related to guest relations, maintenance, operations, and greeters.
- Dashboard Management: Proactively manage the Breezeway tasks dashboard with an accountable, solution-oriented attitude, ensuring efficient execution and clear communication between the London and Global Office teams.
- Financial Tracking: Log and monitor all client-chargeable tasks and operational expenses accurately on the company’s expense reports. Weekly reporting to General Manager.
- Front of House & Westminster Fire Station Coverage
- Reception & Guest Service: Provide an excellent level of customer service at the Westminster Fire Station reception desk.
- Presentation Standards: Sort and manage incoming deliveries immediately upon arrival to ensure the reception area remains clutter-free and presentation-ready.
- Key Security: Manage property keys using our state-of-the-art key safekeeping system; accurately register new keys, assign them to correct personnel, and conduct mandatory quarterly key log audits.
- Property Care, Asset Proximity & Inspections
- Client and New Business Meetings: Meet and look after local retail landlords and support the Head of Commercial, UK, with client management for larger owners.
- Onboarding: Proactively coordinate onboarding of new properties, liaising with owners and third parties as needed.
- Rotating Property Inspections: Participate in a team rotation to conduct physical, on-the-ground property inspections. You will be responsible for checking overall property conditions, verifying that housekeeping and presentation standards are met, ensuring all inventory is in place, and proactively flagging maintenance issues.
- In-Person Guest Check-ins: Conduct in-person guest check-ins across all portfolio during operational hours when WFS desk coverage is secure, providing a warm and professional welcome.
- Issue Resolution: Respond to calls and written inquiries regarding maintenance, repairs, and renovations across managed properties.
- Stakeholder Liaison: Liaise directly with guests and owners to identify the origin of property damage, keeping all relevant parties updated on resolutions.
- Contractor Coordination: Coordinate third-party subcontractors and service providers during repair works; provide virtual assistance to external cleaning providers on urgent maintenance issues.
- Procurement: Handle online procurement of items for property owners or the rent-to-rent (R2R) portfolio, ensuring cost-effective dispatch and delivery tracking.
- Health, Safety, & Compliance
- Compliance: Keep abreast of local compliance developments and act as go-to person for local compliance matters, resorting to internal and external counsel when required.
- Legislative Support: Assist the leadership team in ensuring full compliance with the latest UK Health and Safety legislation.
- Visitor Management: Maintain the compliance logbook, accurately recording every visitor (including staff and contractors) entering and leaving the premises.
- First Aid: Act as a trained first aider, ensuring the Westminster Fire Station first aid kit is consistently audited and well-stocked.
- Fire Marshall Duties: Execute emergency protocols as a trained fire marshal (evacuating the building, raising the alarm, and contacting the fire brigade).
- Strategy, Planning & Team Coordination
- Team Training: Assist in training new joiners, interns, greeters, and temporary staff.
- Low-Season Strategy: During lower-occupancy seasons, pivot to strategic projects, including designing and formalizing new operational processes into Standard Operating Procedures (SOPs).
- Inventory & Seasonal Planning: Proactively manage seasonal inventory (e.g., assessing and marking up fan purchases for landlords prior to summer). Maintain up-to-date tracking of company-owned assets (fans, cots, high chairs, 5G dongles).
Required skills and/or qualifications
- Commercially focused: Understanding of the commercial drivers of the business.
- Organisational Mastery: Strong multitasking and time-management skills with the ability to prioritise under pressure.
- Communication: Excellent written and verbal communication skills and presentation skills; comfortable coordinating multiple stakeholders (landlords, guests, contractors, and internal teams).
- Mindset: A proactive, solution-oriented "can-do" attitude with a high degree of personal accountability and attention to detail.
- Tech Savvy: Comfortable working with operational software, dashboards (e.g., Breezeway), and communication platforms (e.g., MS Teams).
- First Aid: First Aid certification (or willingness to undergo training immediately upon hiring) is required.
- Fire Marshal Training or willingness to undergo training immediately upon hiring.
Terms & Conditions
Role initially required on a temporary basis for 9 to 12 months. Salary based on experience. 33 days including Bank Holidays. Pension contributions.
Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
Senior Operations & Maintenance Coordinator – Fixed Term Contract in London employer: Joivy
Joivy is an exceptional employer that prioritises a vibrant work culture and employee growth, offering a unique opportunity to be part of a dynamic team in the heart of Edinburgh. With a focus on hospitality and customer service, employees benefit from a supportive environment that values diversity and inclusion, alongside competitive remuneration and generous leave policies. Join us to enhance your career in a company that is committed to providing meaningful experiences for both guests and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations & Maintenance Coordinator – Fixed Term Contract in London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Joivy. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
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✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Joivy.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Joivy.
We think you need these skills to ace Senior Operations & Maintenance Coordinator – Fixed Term Contract in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Joivy and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Joivy
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Joivy will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Joivy.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Joivy.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Joivy. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
