At a Glance
- Tasks: Manage guest inquiries, perform reservation changes, and conduct property inspections.
- Company: Join a dynamic team focused on enhancing guest experiences across Edinburgh's property portfolio.
- Benefits: Enjoy a competitive salary of £13,500 per annum and pension contributions.
- Other info: Part-time role with a flexible shift pattern including weekends.
- Why this job: Perfect for those passionate about hospitality and customer service in a vibrant city.
- Qualifications: Must have experience in hospitality or customer service and fluent English (C1 level).
The predicted salary is between 13500 - 13500 £ per year.
Purpose of the role
Ensuring guests and landlords have the best possible experience and our property portfolio operates smoothly. This role is split between office-based work in our HQ and on the ground across our portfolio throughout Edinburgh.
Key Responsibilities
- Answer inbound calls from guests, clients, and contractors.
- Triage issues and inbound requests.
- Reply to messages via email and the platform ENSO.
- Use online tools to manage reservations, calendars, and property details.
- Take messages and book callbacks with other team members.
- Perform reservation changes (cancellations, extensions) on Airbnb, Booking.com, and similar tools.
- Work with the B2B team for corporate bookings.
- Work with the Maintenance team to report, schedule, and monitor repairs and renovations.
- Any other ad hoc work throughout Edinburgh operations as required.
- When required, support broader team operations, including:
- Dealing with invoice requests from the finance department.
- Ordering consumables and performing stock‑take as needed; replacing broken and faulty items in properties.
- Scheduling cleaning, checking auto tasks, recording owner cleans on Airtable.
- Checking key returns (Keynest and office pick‑up).
- Carrying out property inspections.
- Completing inventories, check‑outs, and inspections of long‑term rentals.
- Conducting meet and greets and coordinating guest check‑ins/outs.
- Maintaining guides and manuals for properties.
- Maintaining the office, controlling stock and supplies, and light reception work.
Required skills and qualifications
- Experience in hospitality or customer service.
- Problem‑solver and self‑driven to provide outstanding customer service.
- Fluent in English (C1 level, written and spoken); additional languages are a plus.
Terms & Conditions
- £13,500 per annum.
- 20 hours per week, 2 days a week, shift pattern based on rota which includes weekends.
- 16.5 days per year including bank holidays, pro‑rata based on contractual hours/period worked.
- Pension contributions.
Guest Experience Coordinator - Summer Season (June-September) Part-time employer: Joivy
This role is based in Edinburgh, where you will work closely with a dedicated team to ensure exceptional guest experiences. Enjoy 16.5 days of annual leave, pro-rata, and contribute to a thriving property management environment.
We think you need these skills to ace Guest Experience Coordinator - Summer Season (June-September) Part-time
Customer Service
Problem-Solving Skills
Fluency in English (C1 level)
Experience in Hospitality
Communication Skills
Reservation Management
Use of Online Tools
