At a Glance
- Tasks: Ensure guests and landlords have the best experience while managing property operations.
- Company: Join Joivy, a leading residential platform innovating the European market.
- Benefits: Competitive salary, flexible hours, generous holiday allowance, and pension contributions.
- Other info: Work in a vibrant environment with opportunities for growth across Europe.
- Why this job: Be part of a dynamic team enhancing guest experiences in beautiful Edinburgh.
- Qualifications: Experience in hospitality or customer service with excellent communication skills.
The predicted salary is between 27000 - 27000 £ per year.
Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily and coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 400 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 6 countries (Italy, Spain, France, Portugal, UK, and Bulgaria).
Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez‑Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialised in home renovation and turnkey furniture sales, and Joivy Invest, business unit focused on real estate investments. Joivy Scotland has established a reputation in Edinburgh as a premium rental management company focusing on adopting a hospitality attitude to property management. Joivy manages over 160 homes for individual owners, 60 for B2B clients and several apartment hotels.
As we continue to grow our portfolio of high‑quality serviced apartments, hotels, long‑lets and rural retreats we also look towards our future growth throughout Scotland and maintaining the best possible service to both Guests and Clients.
Purpose of the role
Ensuring guests and landlords have the best possible experience and our property portfolio operates smoothly. This role is split between office‑based work in our HQ and out and about across our portfolio throughout Edinburgh. This role requires active communication with guests mainly in person, in writing, using Joivy’s communication platform, and over the phone.
Key Responsibilities
- Answering inbound calls from guests, clients and contractors
- Triaging issues and inbound requests
- Replying to messages by email and messaging from guests (on ENSO), clients and contractors
- Using online tools to manage reservations, calendars and property details
- Taking messages and booking callbacks with other team members
- Performing reservation changes (cancellations, extensions) working on Airbnb account and Booking.com extranet and similar tools
- Working with the B2B team for corporate bookings
- Working with the Maintenance team to report, schedule and monitor repairs and renovations
- Any other adhoc work throughout the Edinburgh operations as required
- When required, perform duties in support of the broader team’s operations, including but not limited to:
- Dealing with invoice requests from the finance department
- Ordering consumables and performing stock‑take as needed; replacing broken and faulty items in our properties
- Scheduling cleaning, checking auto tasks, recording Owner cleans on Airtable
- Checking key returns (Keynest and office pick up)
- Carrying out property inspections
- Completing inventories, check‑outs and inspections of long‑term rentals
- Conducting meet and greets and coordinating guest check‑ins/outs
- Maintaining guides and manuals for properties
- Maintaining the office, controlling stock and supplies, and light reception work
Required Skills And Or Qualifications
- You have experience in hospitality or customer service
- You are a problem‑solver and self‑driven to provide outstanding customer service
- You are fluent in English (C1 level, written and spoken) - additional languages are a plus
Terms & Conditions
£27,000 per annum, 40 hours per week, 4 days a week, shift pattern based on rota which includes weekends, 33 days including Bank Holidays full‑time equivalent, pro‑rata based on actual contracted weekly hours, Pension contributions.
Guest Experience Coordinator - Summer (Immediate Start) employer: Joivy
Joivy is an exceptional employer that fosters a vibrant and inclusive work culture, with a diverse team of 400 employees from over 30 countries. Located in the heart of Edinburgh, we offer our Guest Experience Coordinators not only competitive salaries and generous benefits, including 33 days of annual leave, but also unique opportunities for professional growth within a rapidly expanding company in the innovative residential market. Join us to be part of a dynamic team dedicated to providing outstanding service and enhancing the guest experience across our premium property portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Coordinator - Summer (Immediate Start)
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Joivy are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Guest Experience Coordinator - Summer (Immediate Start)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Joivy.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Joivy. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Joivy
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
