At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a fantastic guest experience.
- Company: Join Joivy, a leading residential platform in Europe with a vibrant team.
- Benefits: Earn £13.50 per hour, enjoy 33 days off, and work in a dynamic environment.
- Other info: Diverse workplace with opportunities for growth and development.
- Why this job: Be part of a fun, fast-paced hospitality team and make guests feel at home.
- Qualifications: Experience in hospitality or customer service; fluent in English.
The predicted salary is between 13.5 - 13.5 £ per hour.
Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users – coliving, microliving, vacation, student housing, multifamily and coworking – and to support property owners and investors with a complete range of services to enhance their real‑estate assets: property management, asset management, and marketing strategy. Joivy counts 400 employees (32 yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 6 countries (Italy, Spain, France, Portugal, UK, and Bulgaria).
JOIVY has established a reputation in Edinburgh as a premium rental management company focusing on adopting a hospitality attitude to property management. JOIVY manages over 160 homes for individual owners, 60 for B2B clients and several apartment hotels. As we continue to grow our portfolio of high‑quality serviced apartments, hotels, long‑lets and rural retreats we also look towards our future growth throughout Scotland and maintaining the best possible service to both guests and clients.
Between June and September Joivy manages various buildings in the UK and Europe and operates them as short‑term, seasonal hotels.
Purpose of the role
Welcoming guests, checking guests in and out of the hotel, dealing with guest queries, and providing prompt and professional guest service to meet guest needs and ensure guest satisfaction. This role requires active communication with guests mainly in person, in writing, using Joivy’s communication platform, and over the phone. The main priority is to ensure an excellent experience for the guests, aiming to build trust and encourage them to visit again.
Key Responsibilities
- Ensuring a smooth day‑to‑day running of our hotels.
- Checking the arrivals list daily and highlight special guest requests if any.
- Checking that all keys/cards are ready for the arrivals.
- Checking and counting keys/cards after all guests’ departure and reporting if any are missing.
- Checking rooms are prepared and ready for guests’ arrival by working with the housekeeping team.
- Reporting to the in‑house maintenance team any maintenance issues before, during, and after guests’ stays.
- Replying to guests’ inquiries and messages.
- Replying to guests’ reviews on various platforms.
- Conducting room checks to ensure all guest rooms are up to standard and ready for guest arrival.
- Regularly checking communal space and ensuring adherence to Health & Safety policies.
- Reacting to the fire alarm activations and performing responsibilities as Fire Marshall.
- On occasion, assisting the in‑house housekeeping staff with some duties.
- Providing high‑level customer service to all guests that enter our hotels.
Required Skills and/or Qualifications
- You have experience in hospitality or customer service.
- You are a problem‑solver and self‑driven to provide outstanding customer service.
- You are fluent in English (C1 level, written and spoken) – additional languages are a plus.
Contract & Compensation
Fixed‑term contract consisting of 40 hours per week during hotels operating period. £13.50 per hour. 33 days including bank holidays (annual full‑time equivalent entitlement).
Disclaimer: In Joivy we celebrate diversity, inclusion, equity and belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
Front-Desk Assistant - Summer 2026 | Immediate start employer: Joivy
Joivy is an exceptional employer that fosters a vibrant and inclusive work culture, where employees from diverse backgrounds come together to create memorable experiences for guests. With a focus on professional growth, Joivy offers ample opportunities for career advancement within its expanding portfolio of serviced apartments and hotels across Europe. Located in the heart of Edinburgh, employees enjoy a dynamic environment that prioritises hospitality excellence and employee well-being, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Front-Desk Assistant - Summer 2026 | Immediate start
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Joivy are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Front-Desk Assistant - Summer 2026 | Immediate start
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Joivy.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Joivy. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Joivy
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
