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- Tasks: Welcome guests, manage check-ins/outs, and ensure a fantastic guest experience.
- Company: Join Joivy, a leading residential platform in Europe with a vibrant team.
- Benefits: Earn £13.50 per hour, enjoy 33 days off, and work in a dynamic environment.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Be part of an exciting hospitality team and make guests feel at home.
- Qualifications: Experience in hospitality or customer service; fluent in English.
The predicted salary is between 28000 - 28000 £ per year.
Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 400 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 6 countries (Italy, Spain, France, Portugal, UK, and Bulgaria).
Joivy has established a reputation in Edinburgh as a premium rental management company focusing on adopting a hospitality attitude to property management. Joivy manages over 160 homes for individual owners, 60 for B2B clients and several apartment hotels. As we continue to grow our portfolio of high-quality serviced apartments, hotels, long-lets and rural retreats we also look towards our future growth throughout Scotland and maintaining the best possible service to both Guests and Clients.
Between June and September Joivy manages various buildings in UK & Europe and operates them as short-term, seasonal hotels.
Purpose of the role
Welcoming guests, checking guests in and out of the hotel, dealing with guest queries, and providing prompt and professional guest service to meet guest needs and ensure guest satisfaction. This role requires active communication with guests mainly in person, in writing, using Joivy’s communication platform, and over the phone. The main priority is to ensure an excellent experience for the guests, aiming to build trust and encourage them to visit again.
Key Responsibilities
- Ensuring a smooth day-to-day running of our Hotels;
- Checking the arrivals list daily and highlight special guest requests if any;
- Checking that all keys/cards are ready for the arrivals;
- Checking and counts keys/cards after all guests' departure and reports if any are missing;
- Checking rooms are prepared and ready for guests' arrival by working with the housekeeping team;
- Reporting to the in-house maintenance team any maintenance issues before, during, and after guests' stays;
- Replying to guests' inquiries and messages;
- Replying to guests' reviews on various platforms;
- Conducting room checks to ensure all guest rooms are up to standard and are ready for guest arrival;
- Regularly checking communal space and ensuring adherence to Health & Safety Policies;
- Reacting to the Fire Alarm activations and responsibilities as Fire Marshall;
- On occasion, assisting the in-house housekeeping staff with some duties;
- Providing high-level customer service to all guests that enter our hotels.
Required Skills And Or Qualifications
- You have experience in hospitality or customer service;
- You are a problem-solver and self-driven to provide outstanding customer service;
- You are fluent in English (C1 level, written and spoken) - additional languages are a plus!
Contract & Compensation
Fixed-term contract consisting of 40 hours per week during hotels operating period £13.50 per hour 33 days including Bank Holidays (annual full time equivalent entitlement).
Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
Front-Desk Assistant - Summer 2026 (f/m/x) employer: Joivy
Contact Detail:
Joivy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front-Desk Assistant - Summer 2026 (f/m/x)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Joivy and its unique offerings. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences in hospitality can benefit Joivy's guest service goals.
✨Tip Number 3
Show off your personality! Joivy values a friendly and welcoming attitude, so let your enthusiasm shine through during the interview. Remember, they want to see how you'd fit into their vibrant team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Joivy family right from the start.
We think you need these skills to ace Front-Desk Assistant - Summer 2026 (f/m/x)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the Front-Desk Assistant role. Highlight your relevant experience in hospitality or customer service, and connect it to what we do at Joivy. This shows us that you understand our mission and values.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Joivy and what we’re all about.
How to prepare for a job interview at Joivy
✨Know the Company Inside Out
Before your interview, take some time to research Joivy and its unique offerings in the residential market. Understand their services, values, and recent developments. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Front-Desk Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. Highlighting these moments will demonstrate your problem-solving abilities and commitment to guest satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to hospitality and customer service. Think about how you would handle specific scenarios, like dealing with a difficult guest or managing multiple tasks at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview, reflecting the hospitality industry’s standards. A polished appearance shows that you take the opportunity seriously and are ready to represent Joivy's commitment to excellence.