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- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth hotel experience.
- Company: Join Joivy, Europe's innovative residential platform with a youthful vibe and diverse team.
- Benefits: Enjoy a competitive salary, 33 days off, and pension contributions.
- Why this job: Be part of a dynamic team focused on exceptional guest experiences and hospitality.
- Qualifications: Experience in hospitality or customer service; fluent in English; problem-solving skills.
- Other info: Night shift role with opportunities for growth in a diverse environment.
The predicted salary is between 20400 - 29600 £ per year.
Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily and coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy has established a reputation in Edinburgh as a premium rental management company focusing on adopting a hospitality attitude to property management.
Purpose of the role:
- Welcoming guests, checking guests in and out of the hotel, dealing with guest queries, and providing prompt and professional guest service to meet guest needs and ensure guest satisfaction.
- This role requires active communication with guests mainly in person, in writing, using Joivy's communication platform, and over the phone.
- The main priority is to ensure an excellent experience for the guests, aiming to build trust and encourage them to visit again.
Key Responsibilities:
- Ensuring a smooth day-to-day running of our Hotels;
- Checking the arrivals list daily and highlight special guest requests if any;
- Checking that all keys/cards are ready for the arrivals;
- Checking and counts keys/cards after all guests' departure and reports if any are missing;
- Checking rooms are prepared and ready for guests' arrival by working with the housekeeping team;
- Reporting to the in-house maintenance team any maintenance issues before, during, and after guests' stays;
- Replying to guests' inquiries and messages;
- Replying to guests' reviews on various platforms;
- Conducting room checks to ensure all guest rooms are up to standard and are ready for guest arrival;
- Regularly checking communal space and ensuring adherence to Health & Safety Policies;
- Reacting to the Fire Alarm activations and responsibilities as Fire Marshall;
- On occasion, assisting the in-house housekeeping staff with some duties;
- Providing high-level customer service to all guests that enter our hotels.
Required skills and or qualifications:
- You have experience in hospitality or customer service;
- You are a problem-solver and self-driven to provide outstanding customer service;
- You are fluent in English (C1 level, written and spoken) - additional languages are a plus!
Compensation: £25,400 per annum for 40 hours per week (excluding lunch breaks), 33 days including Bank Holidays, Shift - Night, Pension contributions.
Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
Front-Desk Assistant – Night Shift employer: Joivy
Contact Detail:
Joivy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front-Desk Assistant – Night Shift
✨Tip Number 1
Familiarise yourself with Joivy's unique approach to hospitality and property management. Understanding their values and how they differentiate themselves in the market will help you align your responses during interviews.
✨Tip Number 2
Highlight any previous experience you have in night shifts or similar roles. Being able to demonstrate your adaptability to working hours and your ability to maintain high service standards during quieter times can set you apart.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully handled guest complaints or queries. Showcasing your problem-solving skills and customer service excellence will resonate well with the hiring team.
✨Tip Number 4
Research common health and safety protocols relevant to hospitality. Being knowledgeable about these practices will not only show your commitment to guest safety but also your readiness to take on responsibilities like being a Fire Marshall.
We think you need these skills to ace Front-Desk Assistant – Night Shift
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Front-Desk Assistant position. Tailor your application to highlight relevant experience in hospitality or customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality, customer service, and any relevant skills. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities and commitment to excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that relate to the key responsibilities listed in the job description, such as handling guest inquiries or working with housekeeping teams.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-facing role like this one.
How to prepare for a job interview at Joivy
✨Showcase Your Customer Service Skills
As a Front-Desk Assistant, you'll be the first point of contact for guests. Highlight your previous experience in hospitality or customer service during the interview. Share specific examples of how you've handled guest queries or resolved issues to demonstrate your problem-solving abilities.
✨Familiarise Yourself with Joivy's Values
Understanding Joivy's commitment to diversity, inclusion, and exceptional guest experiences is crucial. Research the company’s mission and values, and be prepared to discuss how you align with them. This shows your genuine interest in the role and the company culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. For example, think about how you would respond to a guest complaint or a maintenance issue. Practising these scenarios can help you articulate your thought process and demonstrate your readiness for the role.
✨Emphasise Your Communication Skills
Since the role involves active communication with guests, it's important to showcase your fluency in English and any additional languages you may speak. Be ready to discuss how you effectively communicate in different situations, whether in person, over the phone, or through written messages.
