At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide top-notch customer service.
- Company: Join Joivy, a leading residential platform in Europe with a vibrant team.
- Benefits: Competitive salary, 33 days holiday, pension contributions, and a dynamic work environment.
- Other info: Flexible shifts with opportunities to work in various locations across Europe.
- Why this job: Be part of a growing company that values diversity and offers real career growth.
- Qualifications: Experience in hospitality or customer service; problem-solving skills are a must.
The predicted salary is between 21200 - 21200 £ per year.
Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily and coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy has established a reputation in Edinburgh as a premium rental management company focusing on adopting a hospitality attitude to property management.
Purpose of the role:
- Welcoming guests, checking guests in and out of the hotel, dealing with guest queries, and providing prompt and professional guest service to meet guest needs and ensure guest satisfaction.
This role requires active communication with guests mainly in person, in writing, using Joivy’s communication platform, and over the phone. The main priority is to ensure an excellent experience for the guests, aiming to build trust and encourage them to visit again. It is essential that applicants are available to work weekends and night shifts when required, according to our hotel rota.
Key Responsibilities:
- Ensuring a smooth day-to-day running of our Hotels;
- Checking the arrivals list daily and highlight special guest requests if any;
- Checking that all keys/cards are ready for the arrivals;
- Checking and counting keys/cards after all guests' departure and reports if any are missing;
- Checking rooms are prepared and ready for guests' arrival by working with the housekeeping team;
- Reporting to the in-house maintenance team any maintenance issues before, during, and after guests’ stays;
- Replying to guests’ inquiries and messages;
- Replying to guests’ reviews on various platforms;
- Conducting room checks to ensure all guest rooms are up to standard and are ready for guest arrival;
- Regularly checking communal space and ensuring adherence to Health & Safety Policies;
- Reacting to the Fire Alarm activations and responsibilities as Fire Marshall;
- On occasion, assisting the in-house housekeeping staff with some duties;
- Providing high-level customer service to all guests that enter our hotels.
Required skills and or qualifications:
- You have experience in hospitality or customer service;
- You are a problem-solver and self-driven to provide outstanding customer service;
- Available to work night shifts and weekends when required;
- You are fluent in English (C1 level, written and spoken) - additional languages are a plus!
Terms & Conditions:
- £21,200 per annum for 32 hours per week (excluding lunch breaks) over 4 days;
- 33 days including Bank Holidays;
- Pension contributions.
In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
Front-Desk Assistant - 4 days a week, day/night shift (f/m/x) employer: Joivy
At Joivy, we pride ourselves on being a dynamic and inclusive employer that values diversity and fosters a supportive work culture. Our Front-Desk Assistants enjoy a flexible 4-day work week, competitive salary, and the opportunity to grow within a rapidly expanding company in the heart of Edinburgh's vibrant hospitality scene. With a focus on employee well-being and professional development, Joivy offers a unique chance to be part of a team that is dedicated to providing exceptional service and creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front-Desk Assistant - 4 days a week, day/night shift (f/m/x)
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Joivy and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front-Desk Assistant - 4 days a week, day/night shift (f/m/x)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Joivy that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Joivy.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Joivy get a sense of who you are beyond your experience!
How to prepare for a job interview at Joivy
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Joivy and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
