At a Glance
- Tasks: Ensure guests and landlords have an amazing experience while managing property operations.
- Company: Join Joivy, a leading residential platform transforming living spaces across Europe.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Work in a vibrant team with diverse backgrounds and a passion for innovation.
- Why this job: Be the face of hospitality in Edinburgh and make a real difference for guests.
- Qualifications: Strong communication skills and customer service experience in a fast-paced setting.
The predicted salary is between 30000 - 40000 £ per year.
Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily and coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 400 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 6 countries (Italy, Spain, France, Portugal, UK, and Bulgaria).
Joivy has established a reputation in Edinburgh as a premium rental management company focusing on adopting a hospitality attitude to property management. Joivy manages over 160 homes for individual owners, 60 for B2B clients and several apartment hotels. As we continue to grow our portfolio of high-quality serviced apartments, hotels, long-lets and rural retreats we also look towards our future growth throughout Scotland and maintaining the best possible service to both Guests and Clients.
Purpose of the role: Ensuring guests and landlords have the best possible experience and our property portfolio operates smoothly. This role is split between office-based work in our HQ and out and about across our portfolio throughout Edinburgh. This role requires active communication with guests mainly in person, in writing, using Joivy’s communication platform, and over the phone. The ideal candidate will have excellent communication skills (spoken and written), customer service skills and experience working in a fast-paced office environment.
Key Responsibilities:
- Answering inbound calls from guests, clients and contractors
- Triaging issues and inbound requests
- Replying to messages by email and messaging from guests (on ENSO), clients and contractors
- Using online tools to manage reservations, calendars and property details
- Taking messages and booking callbacks with other team members
- Performing reservation changes (cancellations, extensions) working on Airbnb
Guest Experience Coordinator - Summer (Immediate Start) in Edinburgh employer: Joivy
Joivy is an exceptional employer that fosters a vibrant and inclusive work culture, where employees from diverse backgrounds come together to innovate in the European residential market. With a focus on personal and professional growth, Joivy offers ample opportunities for career advancement while ensuring a supportive environment that prioritises guest and client satisfaction. Located in the heart of Edinburgh, employees enjoy a dynamic city life alongside the chance to contribute to a premium rental management company known for its hospitality-driven approach.
