At a Glance
- Tasks: Ensure guests and landlords have the best experience while managing property operations.
- Company: Join Joivy, a leading residential platform in Europe with a vibrant team.
- Benefits: Earn £12.21 per hour, enjoy 33 days holiday, and pension contributions.
- Other info: Evening shifts, flexible hours, and opportunities for growth in a diverse environment.
- Why this job: Be part of a dynamic team enhancing guest experiences in beautiful Edinburgh.
- Qualifications: Experience in hospitality or customer service; fluent in English.
The predicted salary is between 10 - 15 £ per hour.
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily and coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 6 countries (Italy, Spain, France, Portugal, UK, and Bulgaria).
JOIVY has established a reputation in Edinburgh as a premium rental management company focusing on adopting a hospitality attitude to property management. JOIVY manages over 160 homes for individual owners, 60 for B2B clients and several apartment hotels. As we continue to grow our portfolio of high-quality serviced apartments, hotels, long-lets and rural retreats we also look towards our future growth throughout Scotland and maintaining the best possible service to both Guests and Clients.
Purpose of the role
Ensuring guests and landlords have the best possible experience and our property portfolio operates smoothly. This role is split between office-based work in our HQ and out and about across our portfolio throughout Edinburgh. This role requires active communication with guests mainly in person, in writing, using Joivy’s communication platform, and over the phone. The ideal candidate will have excellent communication skills (spoken and written), customer service skills and experience working in a fast-paced office environment.
Key Responsibilities
- Answering inbound calls from guests, clients and contractors
- Triaging issues and inbound requests
- Replying to messages by email and messaging from guests (on ENSO), clients and contractors
- Using online tools to manage reservations, calendars and property details
- Taking messages and booking callbacks with other team members
- Performing reservation changes (cancellations, extensions) working on Airbnb account and Booking.com extranet and similar tools
- Working with the B2B team for corporate bookings
- Working with the Maintenance team to report, schedule and monitor repairs and renovations
- Any other adhoc work throughout the Edinburgh operations as required
- When required, perform duties in support of the broader team’s operations, including but not limited to:
- Dealing with invoice requests from the finance department
- Ordering consumables and performing stock-take as needed; replacing broken and faulty items in our properties
- Scheduling cleaning, checking auto tasks, recording Owner cleans on airtable
- Checking key returns (keynest and office pick up)
- Carrying out property inspections
- Completing inventories, check-outs and inspections of long-term rentals
- Conducting meet and greets and coordinating guest check ins/outs
- Maintaining guides and manuals for properties
- Maintaining the office, controlling stock and supplies, and light reception work
Required skills and or qualifications
- You have experience in hospitality or customer service;
- You are a problem-solver and self-driven to provide outstanding customer service;
- You are fluent in English (C1 level, written and spoken) - additional languages are a plus!
Terms & Conditions
- Evening shift (6pm to 11pm), 20-30 hours per week
- This role is based at our Grove House Hotel facility in Edinburgh
- £12.21 per hour, to be increased from 2026
- 33 days including Bank Holidays full-time equivalent, pro-rata based on actual contracted weekly hours
- Pension contributions
Ready to take on the challenge? Join us now!
Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
Guest Experience Coordinator – Evening Shift (Parttime) (f, m, x) in Edinburgh employer: Joivy
Joivy is an exceptional employer that prioritises a vibrant work culture and employee growth, offering a unique opportunity to be part of a dynamic team in the heart of Edinburgh. With a focus on hospitality and customer service, employees benefit from flexible evening shifts, competitive pay, and a supportive environment that values diversity and inclusion. Join us at Joivy, where your contributions directly enhance the guest experience and help shape the future of residential living in Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Coordinator – Evening Shift (Parttime) (f, m, x) in Edinburgh
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Joivy and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Experience Coordinator – Evening Shift (Parttime) (f, m, x) in Edinburgh
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Joivy that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Joivy.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Joivy get a sense of who you are beyond your experience!
How to prepare for a job interview at Joivy
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Joivy and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
