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- Tasks: Ensure guests and landlords have an amazing experience while managing property operations.
- Company: Join Joivy, a leading residential platform in Europe with a vibrant team.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Why this job: Be part of a dynamic team enhancing guest experiences in beautiful Edinburgh.
- Qualifications: Experience in hospitality or customer service; fluent in English.
- Other info: Evening shifts available, with opportunities for growth and development.
The predicted salary is between 10 - 15 £ per hour.
Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily and coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 6 countries (Italy, Spain, France, Portugal, UK, and Bulgaria).
JOIVY has established a reputation in Edinburgh as a premium rental management company focusing on adopting a hospitality attitude to property management. JOIVY manages over 160 homes for individual owners, 60 for B2B clients and several apartment hotels. As we continue to grow our portfolio of high-quality serviced apartments, hotels, long-lets and rural retreats we also look towards our future growth throughout Scotland and maintaining the best possible service to both Guests and Clients.
Purpose of the role
Ensuring guests and landlords have the best possible experience and our property portfolio operates smoothly. This role is split between office-based work in our HQ and out and about across our portfolio throughout Edinburgh. This role requires active communication with guests mainly in person, in writing, using Joivy's communication platform, and over the phone. The ideal candidate will have excellent communication skills (spoken and written), customer service skills and experience working in a fast-paced office environment.
Key Responsibilities
- Answering inbound calls from guests, clients and contractors
- Triaging issues and inbound requests
- Replying to messages by email and messaging from guests (on ENSO), clients and contractors
- Using online tools to manage reservations, calendars and property details
- Taking messages and booking callbacks with other team members
- Performing reservation changes (cancellations, extensions) working on Airbnb account and Booking.com extranet and similar tools
- Working with the B2B team for corporate bookings
- Working with the Maintenance team to report, schedule and monitor repairs and renovations
- Any other adhoc work throughout the Edinburgh operations as required
- When required, perform duties in support of the broader team's operations, including but not limited to:
- Dealing with invoice requests from the finance department
- Ordering consumables and performing stock-take as needed; replacing broken and faulty items in our properties
- Scheduling cleaning, checking auto tasks, recording Owner cleans on airtable
- Checking key returns (keynest and office pick up)
- Carrying out property inspections
- Completing inventories, check-outs and inspections of long-term rentals
- Conducting meet and greets and coordinating guest check ins/outs
- Maintaining guides and manuals for properties
- Maintaining the office, controlling stock and supplies, and light reception work
Required Skills And Or Qualifications
- You have experience in hospitality or customer service;
- You are a problem-solver and self-driven to provide outstanding customer service;
- You are fluent in English (C1 level, written and spoken) - additional languages are a plus!
Terms & Conditions
Evening shift (6pm to 11pm), 20-30 hours per week. This role is based at our Grove House Hotel facility in Edinburgh. £12.21 per hour, to be increased from 2026. 33 days including Bank Holidays full-time equivalent, pro-rata based on actual contracted weekly hours. Pension contributions.
Ready to take on the challenge? Join us now!
Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
By submitting your application, you confirm that you have read and agreed to our Candidate Privacy Policy.
Guest Experience Coordinator – Evening Shift (Part-time) - (f, m, x) in Edinburgh employer: Joivy
Contact Detail:
Joivy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Coordinator – Evening Shift (Part-time) - (f, m, x) in Edinburgh
✨Tip Number 1
Get to know Joivy! Research our company culture and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with guests and clients, try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Joivy family.
We think you need these skills to ace Guest Experience Coordinator – Evening Shift (Part-time) - (f, m, x) in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Experience Coordinator role. Highlight your relevant experience in hospitality and customer service, and how it aligns with our mission at Joivy.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Joivy
✨Know the Company Inside Out
Before your interview, take some time to research Joivy and its unique approach to property management. Understand their services, values, and what sets them apart in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Guest Experience Coordinator, excellent communication is key. Prepare examples from your past experiences where you effectively handled customer inquiries or resolved issues. Practise articulating these scenarios clearly, as this will demonstrate your ability to communicate well both verbally and in writing.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you faced challenges in a fast-paced environment and how you overcame them. Be ready to discuss your thought process and the steps you took to ensure a positive outcome. This will highlight your proactive approach and suitability for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
