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- Tasks: Welcome guests and ensure their stay is exceptional with top-notch service.
- Company: Join Joivy, Europe's leading residential platform with a vibrant team.
- Benefits: Gain valuable experience in hospitality and enhance your customer service skills.
- Other info: Dynamic work environment with opportunities to grow and learn.
- Why this job: Be the face of our hotels and create memorable experiences for guests.
- Qualifications: Experience in hospitality or customer service; fluent in English.
The predicted salary is between 22000 - 28000 £ per year.
Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy.
Joivy counts 400 employees (32yo average age).
- Checking the arrivals list daily and highlight special guest requests if any;
- Checking that all keys/cards are ready for the arrivals;
- Checking and counting keys/cards after all guests' departure and reporting if any are missing;
- Checking rooms are prepared and ready for guests' arrival by working with the housekeeping team;
- Reporting to the in-house maintenance team any maintenance issues before, during, and after guests' stays;
- Replying to guests' inquiries and messages;
- Replying to guests' reviews on various platforms;
- Conducting room checks to ensure all guest rooms are up to standard and are ready for guest arrival;
- Regularly checking communal space and ensuring adherence to Health and Safety standards;
- Providing high-level customer service to all guests that enter our hotels.
Required Skills And Or Qualifications:
- You have experience in hospitality or customer service;
- You are a problem-solver and self-driven to provide outstanding customer service;
- You are fluent in English (C1 level, written and spoken) - additional languages are a plus!
Front-Desk Assistant - Summer 2026 (f/m/x) in Edinburgh employer: Joivy
Contact Detail:
Joivy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front-Desk Assistant - Summer 2026 (f/m/x) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know about openings that aren't advertised yet, and a personal recommendation can really give you an edge.
✨Tip Number 2
Practice your interview skills! We suggest doing mock interviews with a friend or using online resources. This will help you feel more confident when discussing your experience in customer service and problem-solving.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm for hospitality shine through. A friendly smile and a positive attitude can make a lasting impression.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Joivy.
We think you need these skills to ace Front-Desk Assistant - Summer 2026 (f/m/x) in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Front-Desk Assistant role. Highlight your relevant experience in hospitality and customer service, and connect it to what we do at Joivy. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and fluff – just tell us what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Joivy
✨Know Your Stuff
Before the interview, make sure you understand Joivy's mission and services. Familiarise yourself with their offerings in coliving, microliving, and other areas. This will help you demonstrate your genuine interest and show that you're ready to contribute to their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about specific situations where you solved problems or went above and beyond for guests. This will highlight your suitability for the Front-Desk Assistant role.
✨Practice Your Communication
Since fluency in English is crucial, practice speaking clearly and confidently. You might even want to rehearse common interview questions with a friend or in front of a mirror. Being articulate will help you convey your thoughts effectively during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if Joivy is the right fit for you.