At a Glance
- Tasks: Support property management and enhance client relationships in a dynamic environment.
- Company: Join Joivy, Europe's leading residential platform with a vibrant team from 30+ countries.
- Benefits: Competitive salary, generous holiday allowance, and pension contributions.
- Other info: Opportunity for career growth in a fast-paced, collaborative setting.
- Why this job: Be part of an innovative company transforming the European residential market.
- Qualifications: Experience in hospitality or property management and excellent communication skills.
The predicted salary is between 27000 - 37800 € per year.
Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users – coliving, microliving, vacation, student housing, multifamily and coworking – and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 400 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 6 countries (Italy, Spain, France, Portugal, UK, and Bulgaria).
Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez‐Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, a business unit focused on real estate investments.
JOIVY has established a reputation in Edinburgh as a premium rental management company focusing on adopting a hospitality attitude to property management. JOIVY manages over 160 homes for individual owners, 60 for B2B clients and several apartment hotels. As we continue to grow our portfolio of high‐quality serviced apartments, hotels, long‐lets and rural retreats we also look towards our future growth throughout Scotland and maintaining the best possible service to both Guests and Clients.
Purpose of the role
The Client Executive plays a central role in supporting the performance and management of a diverse property portfolio, covering both short‐term and long‐term rental assets. Sitting at the intersection of client management, distribution, and operations, this position ensures that property owners, guests, and internal teams receive high‐quality, proactive support. The successful candidate will oversee client communications, maintain and enhance listing quality across online travel agencies (OTAs), manage guest reviews, and coordinate internally to ensure that all properties are accurately represented and optimally performing online. This role requires a highly organised, detail‐oriented, and proactive professional capable of managing multiple priorities while maintaining excellent communication standards.
Key Responsibilities
- Client Management
- Act as the primary day‐to‐day operational contact for assigned property owners.
- Maintain strong and professional relationships through responsive communication.
- Manage and resolve client queries in coordination with internal teams.
- Track all client requests and ensure timely follow‐through to completion.
- Inbox & Communication Management
- Manage the central client support inbox, ensuring all enquiries receive timely responses.
- Triage incoming requests and distribute tasks to relevant teams where appropriate.
- Keep accurate records of all client communications and requests.
- OTA Review & Reputation Management
- Monitor and respond to guest reviews across major OTAs (Booking.com, Airbnb, Expedia, Google, TripAdvisor).
- Ensure all responses meet company tone, quality, and brand standards.
- Identify recurring feedback issues and elevate operational concerns internally.
- Track property review scores and highlight opportunities to improve guest satisfaction.
- Property Listings & Distribution
- Ensure all properties are accurately represented across OTA platforms.
- Regularly review listings to verify accuracy for photography, descriptions, amenities, and key details.
- Collaborate with internal teams to update, refine, or improve listing content.
- Support the onboarding and launch of new listings to meet quality standards before going live.
- Listing Content & Visual Standards
- Maintain high visual and content standards for all listings.
- Identify opportunities to improve conversion rates through enhanced imagery or descriptions.
- Coordinate with relevant teams to execute visual and content updates.
- Portfolio Oversight
- Monitor and report on the overall online performance and presentation of properties.
- Flag underperforming listings and recommend improvements.
- Support the preparation of performance reporting or updates for property owners as required.
- Long‐Term Rental Support
- Assist in the management of long‐term rental properties.
- Handle tenant communications and respond to property‐related queries.
- Coordinate maintenance and operational requests with internal teams.
- Maintain records of tenancy information and important dates.
- Internal Coordination
- Work closely with operations, revenue management, and connectivity teams to resolve property or client issues.
- Ensure operational matters raised by guests or clients are escalated and resolved efficiently.
Required skills and or qualifications
- Experience in hospitality, property management, or short‐term rental operations.
- Excellent written communication skills.
- Strong organisational skills with the ability to manage multiple priorities.
- High attention to detail.
- Ability to collaborate effectively with multiple teams in a fast‐paced environment.
- Experience managing or updating OTA listings desirable.
- Experience responding to guest reviews desirable.
- Exposure to long‐term tenancy or residential property management desirable.
- Familiarity with property management systems (e.g., Guesty) desirable.
Terms & Conditions
- GBP 27,000 base salary
- GBP 2,700 target annual incentive
- 33 days of holidays including bank holidays
- Pension contributions per autoenrollment regulations
- Based at offices in central Edinburgh. Some travel in Scotland and England may be required
- Reporting to the Head of Commercial
Client Executive - Permanent contract (f/m/x) in Edinburgh employer: Joivy
Joivy is an exceptional employer that fosters a vibrant and inclusive work culture, with a diverse team of 400 employees from over 30 countries. Located in the heart of Edinburgh, we offer competitive benefits including a generous holiday allowance, pension contributions, and opportunities for professional growth within the dynamic residential market. Join us to be part of a forward-thinking company that values innovation and excellence in property management, while enjoying the unique charm and energy of Scotland's capital.
StudySmarter Expert Advice🤫
We think this is how you could land Client Executive - Permanent contract (f/m/x) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the property management and hospitality sectors. Attend industry events or join online forums to connect with potential employers and learn about job openings before they hit the market.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your experience in client management, property listings, and guest relations. This will give you an edge during interviews and show that you're ready to hit the ground running.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your responses. Focus on showcasing your organisational skills and attention to detail, which are key for the Client Executive role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining Joivy and being part of our innovative team in the European residential market.
We think you need these skills to ace Client Executive - Permanent contract (f/m/x) in Edinburgh
Some tips for your application 🫡
Show Your Passion for Property Management:When writing your application, let us see your enthusiasm for property management and hospitality. Share any relevant experiences that highlight your love for creating great living spaces and supporting clients.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Client Executive role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Highlight Your Communication Skills:Since this role involves a lot of client interaction, emphasise your written communication skills. Give examples of how you've effectively managed client queries or maintained professional relationships in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Joivy
✨Know Your Stuff
Before the interview, dive deep into Joivy's services and values. Understand their approach to property management and how they differentiate themselves in the market. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Executive, communication is key. Prepare examples of how you've effectively managed client relationships or resolved issues in the past. Be ready to demonstrate your written communication skills, especially since you'll be managing client queries and responding to reviews.
✨Highlight Your Organisational Skills
This role requires juggling multiple priorities, so come prepared with examples that showcase your organisational abilities. Discuss how you've successfully managed various tasks simultaneously, perhaps using tools or methods that helped you stay on top of everything.
✨Be Proactive in Your Approach
Joivy values proactive support for clients and guests. Think of instances where you took the initiative to improve a process or enhance client satisfaction. This will demonstrate your ability to go above and beyond, which is crucial for this position.
