IT Support Manager in Crawley, West Sussex

This isnt your average support job. You wont be stuck resetting passwords all day.

Youll be the go-to for all things IT and infrastructure across a growing managed services provider. They\’re already delivering hosted VoIP, broadband, cloud and M365 to a loyal base of business customers across the UK. Now they need someone technical and ambitious to step in and own the support function.

Youll handle support across internal systems and external clients. Fix the problems. Improve the process. Build the structure. And when it makes sense, start building a team around you.

What youll be doing

• Running the day-to-day support across hosted services, VoIP, broadband, firewalls, cloud and Microsoft 365

• Dealing with escalations, complex issues and hands-on fixes

• Spotting gaps in process and tools, then making changes that actually stick

• Supporting internal users and making sure the whole place runs properly

• Creating simple, useful documentation

• Working directly with the Technical Director and getting stuck into new ideas and improvements

What you\’ll need

• Strong experience in IT support, ideally within a telecoms, ISP or MSP environment

• Confident across Microsoft 365, Active Directory, remote support, and basic networking

• Comfortable with firewalls, routers, switches and hosted VoIP platforms

• Good problem-solving skills and able to work without being micromanaged

• Clear communicator, calm under pressure and organised when it matters

Bonus points for

• Experience with 3CX, Horizon or similar hosted VoIP systems

• Microsoft, CompTIA or ITIL certs

• Having worked in a business where youve had to wear a few hats

Youll be the first person in this role, with loads of room to make it your own. Build the foundations now and the team comes next.

Sound like something you\’d back yourself in? Lets talk.