Job Title :
Customer Portal Expert/Customer Care
Job Purpose :
- Dual role Deliver UKI MyHG agenda from both an internal/external perspective.
- Ensure that all Operational targets in relation to service, quality and productivity are always met.
GENERAL RESPONSIBILITIES:
- Customer Portal Expert (My Hillebrand Gori portal)
- Speak Up for Customers: Our customers are our lifeline. As a champion,
- you’ll be their voice, making sure their needs are front and centre in
- everything we do providing user feedback for future developments.
- Get Everyone on Board: From demos to training sessions using our MyHillebrandGori Customer Portal, you’ll be the one
- showing everyone in the supply chain including colleagues why our
- initiatives are so awesome and how they can make our lives easier.
- Be the Go-To Guru: Need help? You got it! Whether it's answering
- questions or troubleshooting problems, you’ll be the one everyone turns to
- for guidance.
- Stay in the Loop: Being a champion means staying up-to-date on all the
- latest and greatest. That means attending meetings, webinars, and
- whatever else keeps you in the know.
- Give Feedback, Get Results: Your input matters. By sharing your thoughts
- and ideas, you’ll help us make our initiatives even better.
- Celebrate Wins: Every success story deserves a shoutout. As a champion,
- you’ll be the one cheering on our victories and inspiring others to do the
- Tailored Reporting: Co-ordinate / manage everyone’s MyHillebrandGori reporting
- Customer Retention and Growth: Use MyHillebrandGori to support the business in this area.
ADDITIONAL RESPONSIBILITIES
- The above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate.
KEY CONTACTS
- MyHG Team
- Internal colleagues (Globally)
- Customers
- Supply Chain Stakeholders
PERFORMANCE INDICATORS
- Agreed Objectives as per below shown in MyTalentWorld:
- Individual
- Team
- Office
- UK
COMPETENCIES FOR THE ROLE
TECHNICAL SKILLS
- Extensive knowledge of MyHG
- Freight Forwarding Experience PERSONAL SKILLS
- Excellent planning and organisational skills
- Excellent communication skills
- Self-motivated and able to work without supervision
- Experienced team player
- Available to work under pressure
- Enthusiastic and driven to achieve targets and objectives
- Excellent customer service skills
LANGUAGE SKILLS
- Excellent verbal & written English
- Any other Languages
COMPUTER SKILLS
- Good computer skills including MyHG & Microsoft Office
- Knowledge of
- FLOW
- AXIS
- QLIK
EDUCATION/QUALIFICATIONS
- Good standard of general education
PROFESSIONAL EXPERIENCE / SKILLS
- 1-2 years’ Experience in Freight Forwarding
APPRAISAL COMPETENCIES
- Quality of Work
- Customer Service
- Communication Skills
- Team Player
SUGGESTED TRAINING FOR THE ROLE
- Company Induction
- MyHG MyTalent World
- FLOW
- AXIS
- QLIK
- Customer Service
- Communication Skills
- Technical
- Insurance
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Customer Portal Expert/Customer Care in Southampton employer: Joinimagine
At DHL Supply Chain, we pride ourselves on being more than just a logistics company; we are a community that fosters innovation and continuous improvement. As an IT Manager at our East Midlands Gateway site, you will benefit from a supportive work culture that values your contributions, alongside competitive perks such as private medical insurance, generous annual leave, and a robust pension scheme. Join us to lead a dynamic team in a role that not only enhances your professional growth but also allows you to make a meaningful impact in the world of supply chain management.
