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- Tasks: Be the friendly face of our Maison, welcoming visitors and ensuring a smooth reception experience.
- Company: Join a prestigious brand known for its exceptional client service and vibrant culture.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for personal growth.
- Other info: Support exciting events and collaborate with a passionate team in a stylish setting.
- Why this job: Make a lasting impression and create delightful moments for guests every day.
- Qualifications: Experience in client-facing roles, excellent communication skills, and a keen eye for detail.
The predicted salary is between 25000 - 30000 £ per year.
As part of the Maison Experience team, the Receptionist will be the first point of contact for all non-client visitors to the Maison. Ensuring that all guests have a warm welcome and working with the team to provide any required support on administrative matters. Working to maintain the smooth and efficient running of the reception space within the Maison.
Main responsibilities:
- Manage the Front Desk ensuring both team & visitors are supported with 5* service experience and a positive, warm first impression.
- Setting the tone for the day and creating moments of surprise and delight for the team.
- Offer, prepare and serve refreshments/teas/coffees for visitors on arrival.
- Ensure a seamless visitor experience – welcoming and connecting visitors with team members.
- Managing visitor luggage.
- Oversee the courier access for deliveries and collections - ensuring all goods in/out are processed as necessary and kept tidy.
- Assist with courier bookings for the Maison team and managing inbound post.
- Entrance area maintenance – florals, VM organisation.
- Internal office communications between the Maison, Hill Street and Annex/Showroom.
- Back-office catering when required in collaboration with SSS team.
- Support with events (internal and external) when required.
- Support with calendar management for Store Directors.
- Other duties may be required supporting business needs.
About You:
- Previous experience within a client facing role, within retail or hospitality.
- Understanding the importance of providing a great client experience.
- Excellent communication skills both written and verbal.
- Previous administrative experience.
- Highly systematic and well organised.
- Good commercial and aesthetic awareness with a high level of attention to detail.
- Able to work to own initiative to meet key deadlines.
Maison Receptionist (9 month FTC) employer: JOIN
Contact Detail:
JOIN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maison Receptionist (9 month FTC)
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your A-game! Smile, make eye contact, and show enthusiasm. Remember, you're not just a candidate; you're the warm welcome they’re looking for!
✨Tip Number 2
Do your homework on the company culture and values. This will help you connect with the team during your chat. Share how your previous experiences align with their mission – it shows you’re not just another applicant!
✨Tip Number 3
Be ready to showcase your organisational skills. Bring examples of how you've managed busy environments or supported teams in the past. This is your chance to shine and prove you can keep things running smoothly at the reception!
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a lasting impression. It shows you’re genuinely interested and appreciate the opportunity to connect.
We think you need these skills to ace Maison Receptionist (9 month FTC)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, you're applying for a role where first impressions matter!
Tailor Your Experience: Make sure to highlight any previous experience in client-facing roles, especially in retail or hospitality. We love seeing how your background aligns with our values, so connect the dots between your past roles and what we’re looking for in a Maison Receptionist.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at JOIN
✨Know the Maison Inside Out
Before your interview, take some time to research the Maison and its values. Understand what makes it unique and how it aims to provide a 5-star service experience. This knowledge will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Client-Facing Skills
Prepare examples from your previous roles where you provided exceptional client service. Think about specific situations where you went above and beyond to create a positive experience. This will highlight your understanding of the importance of a warm welcome and excellent communication.
✨Be Organised and Systematic
As a Receptionist, being organised is key. Bring a notepad or device to jot down important points during the interview. You might also want to prepare a list of questions about the role and the team dynamics, showing that you’re proactive and detail-oriented.
✨Demonstrate Team Spirit
The role involves working closely with the Maison Experience team, so be ready to discuss how you collaborate with others. Share examples of how you've supported your colleagues in past roles, especially in high-pressure situations, to show that you're a team player who can contribute positively to the team environment.