At a Glance
- Tasks: Create a warm and elegant welcome for clients at our luxurious Maison.
- Company: Join the prestigious Hermès team at our New Bond Street location.
- Benefits: Fixed-term contract until December 2027 with a focus on personal growth.
- Other info: A rare opportunity to shape memorable moments in a dynamic environment.
- Why this job: Be part of a unique luxury experience where every interaction matters.
- Qualifications: Experience in high-end client service and exceptional interpersonal skills.
The predicted salary is between 24300 - 29700 £ per year.
We are currently seeking a passionate, reliable and energetic Maison Host to join our team at our New Bond Street Maison on a fixed-term contract until December 2027. The ideal candidate will have a natural flair for delivering exceptional service, especially in a fast-paced and dynamic environment.
Within the walls of our newest Hermès Maison at 166 New Bond Street, we are seeking a Host whose presence is not simply noticed, but felt. This role lives at the heart of the Maison; where refinement, calm, and the art of human connection come together in a way that is unmistakably Hermès. This is a rare opportunity to join a House where every gesture carries intention, every word is chosen with care, and every encounter becomes part of a larger story.
We are looking for someone who brings eloquence, warmth and someone who understands that true luxury is quiet, attentive, and deeply human.
The Role
As our Host, you will be a serene, polished presence who guides clients with grace, clarity, and poetic ease. You will help shape the emotional landscape of each visit, ensuring that clients feel understood, supported, and gently enchanted from the moment they step inside. Your role is to create flow, to anticipate needs, and to elevate the experience through thoughtful, beautifully delivered interactions.
- Creating a refined welcome that feels personal, warm, and effortlessly elegant
- Guiding expectations with clarity, sensitivity, and discretion
- Supporting the rhythm of the Maison, ensuring clients feel oriented, cared for, and at ease
- Collaborating closely with all métiers, becoming a trusted presence who enhances the client journey
- Offering thoughtful touches; a gesture, a word, a moment of reassurance, that transform service into something memorable
- Representing the spirit of Hermès with poise, humility, and a deep appreciation for beauty and craftsmanship
About You
You are someone who speaks with elegance and listens with intention. You bring a calm, grounded presence that naturally puts others at ease. Your communication is warm, whimsical, and refined, the kind that makes clients feel both welcomed and understood. You notice details. You remember stories. You create moments that linger.
- Exceptional interpersonal finesse and emotional intelligence
- A naturally eloquent, romantic, and whimsical communication style
- A calm, eloquent and polished presence that elevates the environment
- A genuine love for extraordinary client engagement
- The ability to manage expectations gracefully, even in moments of high demand
- A spirit that is warm, generous, and unmistakably human
Your Background
You come from a world where refinement is second nature; perhaps a luxury hotel, a private members' club, a fine dining environment, or a premium retail house. You understand the choreography of high-end hospitality and the subtle art of making every guest feel cherished.
You have experience in:
- High-end client service
- Premium hospitality or luxury retail
- Environments where elegance, discretion, and emotional connection are essential
If you feel drawn to a role where presence is an art, where words carry beauty, and where every interaction becomes part of the Maison's narrative, we would be delighted to meet you.
Maison Host FTC employer: JOIN
At Hermès, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and excellence. Our Cadogan Place store provides a unique opportunity for professional growth in the luxury retail sector, with a strong emphasis on client experience and relationship building. Employees benefit from a supportive environment that encourages innovation and personal development, making it a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Maison Host FTC
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Maison Host FTC
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at JOIN
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at JOIN. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
