Hermès in London seeks a Client Experience Manager to elevate in-store culture, aligning every interaction with Hermès values. You will work with Boutique Directors and the Head Office CX team to craft a hospitality-driven client journey, coach teams, and lead events that showcase craftsmanship and generosity.
The role demands a customer-centric leader with luxury retail experience, strong communication, and the ability to balance daily operations with strategic CX initiatives.
#J-18808-LjbffrLuxury Client Experience Lead employer: JOIN
At Hermès, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and excellence. Our Cadogan Place store provides a unique opportunity for professional growth in the luxury retail sector, with a strong emphasis on client experience and relationship building. Employees benefit from a supportive environment that encourages innovation and personal development, making it a truly rewarding place to advance your career.
