At a Glance
- Tasks: Create unforgettable first impressions and enhance customer journeys at Hermes.
- Company: Join the luxury brand Hermes, known for its exceptional client experience.
- Benefits: Competitive pay, dynamic work environment, and opportunities to grow your skills.
- Other info: Fast-paced environment with a focus on teamwork and high standards.
- Why this job: Be the face of luxury and make every customer's visit special.
- Qualifications: Experience in client-focused roles and strong interpersonal skills required.
The predicted salary is between 24300 - 29700 £ per year.
First impressions are very important, especially here at Hermes, it’s therefore essential that our greeter provides the first welcome in a warm and sincere manner, maintaining a positive and professional attitude, is highly efficient and courteous, ensuring customer service levels are kept to a very high standard at all times, ensuring their journey begins seamless and in line with our standards.
- Enhance the Flow of the Customer Journey
- Greet customers when they enter the store and give a positive first impression
- Engage with customers on the floor and introduce to the relevant team member
- Plan appointments & coordinate the agenda of the day and personally welcome customers
- Ensure sales & service team take breaks at the right time and ask for additional support on the floor when necessary
- To send an email when necessary about a customer to team members, alerting them of the topic
- Support in Leather Department
- Welcome customers
- Reassure customers and answer first questions
- Manage waiting time appropriately
- When possible, offer a seat / offer, prepare and serve refreshments/teas/coffees for customers
- Handover to sales & service team to neighbouring Metiers, ensuring the customer is directed to the right location
- Be curious about what happens in Mayfair and London to share with the team and customers
- Recommendations for hotels, restaurants, afternoon teas, exhibitions close to the store
- Foster relationships with concierge personnel at neighbouring key Hotels
- Ensure that all elements of service are available in store and proposed to customers (umbrellas, etc.)
- Offer, prepare and serve refreshments/teas/coffees for customers
- Manage porcelain & glass wear orders according to needs
- Coordinate orders of refreshments/teas/coffees/napkins etc. with the Administration Manager
- Support to prepare a light lunch for VIP customers during a private appointment
- Feedback
- Identify areas of improvement and share ideas
- Share best practices to the team
- Inform management about potential customer complaints
- Inform management or team about potential customers
- Standards
- Contribute to ensure excellent standards in store at all time, along with the sales & service team
- Maintain store standards and become familiar with daily procedures.
- Adherence and upholding of House procedures.
- Become acquainted with all metiers.
About you
- Previous experience working in a role that centers around Client Experience and journey
- Mature customer service focus
- Problem solving & resilience
- Good interpersonal skills
- Reliability and flexibility
- Personable & confident
- Team player
- Dynamic and able to work in a high-pressure environment
- #J-18808-Ljbffr
VIP Client Experience Concierge in London employer: JOIN
At Hermès, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and excellence. Our Cadogan Place store provides a unique opportunity for professional growth in the luxury retail sector, with a strong emphasis on client experience and relationship building. Employees benefit from a supportive environment that encourages innovation and personal development, making it a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land VIP Client Experience Concierge in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JOIN. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JOIN before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace VIP Client Experience Concierge in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JOIN:Your cover letter is your chance to shine! Tell us why you want to work at JOIN specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JOIN!
How to prepare for a job interview at JOIN
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
