At a Glance
- Tasks: Deliver exceptional customer service and boost sales in a luxury retail environment.
- Company: Join the prestigious Harrods Accessories team at Hermès.
- Benefits: Unlimited contract, full-time hours, and opportunities for personal growth.
- Other info: Dynamic team culture with mentorship opportunities and career advancement.
- Why this job: Be a brand ambassador and make a real impact in luxury retail.
- Qualifications: Minimum 6 years of retail experience and a passion for watches and jewellery.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking a dedicated, dynamic and service-focused Sales & Service Ambassador to join our Harrods Accessories team, with a focus on Watches and Jewellery.
Key Responsibilities
- Provide excellent customer service to all clients, consistently enhancing their experience in store and contributing meaningfully to the store’s sales performance and overall turnover.
- Build and develop sales while strengthening client relations through authentic and engaging interactions.
- Act as a true ambassador of the House, bringing its vision to life on the shop floor.
- Support and mentor newcomers, fostering their growth and guiding them as they integrate into the business.
- Contribute to turnover of store through active selling.
- Demonstrate warmth and patience in all dealings with customers, always displaying a ‘can-do’ attitude.
- Confidently deal with customer requests and ensure efficient communication throughout.
- Develop knowledge of the after sales support processes.
- Be proactive in familiarising yourself with merchandise to enhance product knowledge and be confident in selling across all metiers.
- Provide qualitative feedback on the product to the store management and merchandising teams.
- Deliver outstanding service to all clients.
- Support newcomers and be a ‘go to person’.
- Take on additional responsibilities (e.g. ambassador for VM/CRM/training/digital).
- Regularly contribute in the morning briefs.
- Take responsibility for cycle count results within your metier and come up with solutions to improve.
- Ensure strong customer communication during selling ceremony and in after sales.
- Accurate CRM capture and recording of client data.
- Hold a solid, active client base and continue to enhance this.
- Consistent efforts in clientelling with local clients.
- Begin to gain experience in taking special orders.
- Maintain store standards and become familiar with daily procedures.
- Ensure merchandise is handled with care and consideration.
- Adhere to and uphold House procedures.
- Maintain and uphold VM standards.
- Be fully aware of stock levels within your metier and ensure timely replenishment and organisation.
- Successfully participate in and complete any training provided.
- Develop training skills to share with colleagues.
KPIs
- Meet ACE index score > 80%
- Support in the conversion rate for the store
- Units sold
- Average transaction
- Cross selling
- Client creation
- Support the repurchase rate for the store
- Show warmth and empathy, especially with objections.
- Stay calm and under pressure whilst also being adaptable and versatile.
- Act as a true ambassador of the House.
- Hold a high level of personal standards and take initiative where necessary.
- Constructively challenge the norm.
- Show resilience and composure.
- Be active, flexible and stay involved.
- Inspire and motivate through attitude and actions.
- Actively contribute to the success of the store with strong sales.
- Lead by example in demonstrating exceptional service standard – actively showing warmth, generosity and simplicity in client interactions.
Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism.
Sales and Service Ambassador - Watches & Jewellery in London employer: JOIN
At Hermès, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values service excellence and personal growth. As a Sales and Service Ambassador at our prestigious Harrods location, you will not only engage with luxury clientele but also have the opportunity to mentor newcomers, fostering a collaborative environment that encourages professional development. With a commitment to maintaining high standards and a supportive team atmosphere, Hermès provides a unique platform for those seeking a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Service Ambassador - Watches & Jewellery in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into the culture and values of the House. This will not only help you connect with the team but also show that you're genuinely interested in being a Sales & Service Ambassador.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family to get comfortable handling various customer requests. Remember, warmth and patience are key, so make sure you can showcase that during your interactions.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or at events to learn more about the store environment. They might share insider tips that could give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to the store's success right from the start.
We think you need these skills to ace Sales and Service Ambassador - Watches & Jewellery in London
Some tips for your application 🫡
Show Your Passion for Watches & Jewellery:When writing your application, let your love for watches and jewellery shine through! Share any personal experiences or knowledge you have about the industry to show us why you're the perfect fit for this role.
Highlight Your Customer Service Skills:We want to see how you've gone above and beyond for customers in the past. Use specific examples to demonstrate your ability to create memorable experiences and build strong client relationships.
Be Authentic and Engaging:As a Sales & Service Ambassador, being genuine is key. Make sure your application reflects your personality and approach to customer interactions. We love candidates who can connect with clients on a personal level!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to embrace our digital world.
How to prepare for a job interview at JOIN
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the watches and jewellery you'll be selling. Familiarise yourself with the brand's history, key products, and any unique selling points. This knowledge will not only impress your interviewers but also help you demonstrate your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you went above and beyond to meet a customer's needs or resolved a difficult situation. This will highlight your ability to connect with clients and enhance their shopping experience.
✨Demonstrate Team Spirit
As a Sales & Service Ambassador, teamwork is crucial. Be ready to discuss how you've supported colleagues in previous roles or contributed to a positive team environment. Share specific instances where your collaboration led to improved sales or customer satisfaction.
✨Practice Your Selling Techniques
Since this role involves active selling, practice your sales pitch before the interview. Role-play scenarios where you engage with customers, handle objections, and close sales. This will help you feel more confident and prepared to showcase your selling skills during the interview.
