Sales and Service Ambassador in London

Introducing our London Maison. We are thrilled to share some exciting news, the opening of a brand-new London Maison store, a true statement of Hermès. This flagship location represents everything we stand for; it’s a bold step forward, an iconic space that will set new standards in experience, innovation, and excellence.

“A store we call a Maison Hermès is a store that is on such a scale, in its architecture and surface area, that it perfectly embodies the spirit of the Hermès home, as it originally was. So, a Maison Hermès is an embassy, it’s a whole World, within which you can discover the culture of Hermès, beyond its products. It is much more than a store.”

Please note that the start dates for our new Maison roles will be Spring 2026.

Be Part of Something Iconic. We are looking for a team of individuals who will all play a part collectively in defining a culture, which emulates all that is unique to Hermes. A team that will contribute to Hermès by bringing ambition, kindness, tenacity and a strong team spirit. Open minded, forward thinking, service and people orientated, showing humility and respect for others.

We are looking to craft talented Sales and Service teams across our London boutiques, recruiting opportunities in various métiers and locations, including our new Maison. Opportunities may also be available within our New Bond Street, Cadogan, Royal Exchange and Harrods locations.

The Role. In this role, our clients' experience is key. You’ll play a part in creating memorable experiences for our clients while contributing to the store’s success through confident, thoughtful storytelling, animation and surprise. Whether it’s small or large or a mix of commercial and non-commercial moments, you’ll think local and go beyond expectations. With a warm and patient approach, you’ll build trust and connection through inspiring and showcasing your knowledge of beautiful product and craftsmanship within your Metier. Your insights and proactive attitude will help shape the store’s commercial direction.

As a collaborative team member, you’ll support new colleagues, take on meaningful responsibilities and actively engage in daily briefings and operational tasks. With clients, you’ll foster lasting relationships through genuine communication, diligent CRM practices, and consistent communication — building long lasting connections to be able to make valued recommendations to cherished clients.

Maintaining high standards comes naturally, as you ensure items in the Metier are handled with the utmost care and the store remains beautifully presented. You’ll embrace all training with enthusiasm, both for personal growth and to uplift and inspire those around you. It’s a role where your warmth, curiosity, and commitment truly make a difference.

About You. You are passionate, genuine and committed to delivering exceptional client service, supported by prior experience in customer-facing roles. Showing professionalism, empathy, and composure in challenging situations, while maintaining adaptability and a collaborative spirit. With a high standard of personal conduct, you take initiative, contribute actively to team success, and consistently uphold the values of Hermès. Being reliable and solution oriented, excited to truly inspire and understand your clients, leading them to discover and be excited about new objects.

Please note: You must already have the right to work in the UK allowing you to work full time for the entire duration of employment, as unfortunately we are unable to offer visa sponsorship for this position.